Patient Financial Counselor - Front Desk

Banner Health; United States; On-site; USD 28,000 - 39,000; Full time

Job summary

Banner Health is seeking a Customer Experience/Financial Counselor for Oncology to coordinate, clarify and communicate all financial aspects of care. You will partner with the clinical team to determine financial impact for patients and act as the primary resource for insurance and billing questions throughout treatment.

Responsibilities include pre-registration, verification, authorization management, medical billing discussions, and assisting families with funding options, while ensuring

Qualifications

• Associate’s degree in social work, healthcare administration or finance.
• Minimum of three years of diversified experience in a hospital Patient Registration/Financial Services setting.
• Strong interpersonal, communication and human relations skills.

Responsibilities

• Pre-registration/registration processes; obtain initial authorizations and patient insurance information.
• Verify insurance coverage and obtain authorizations and notifications throughout treatment; document in patient records system.
• Provide financial counseling and discuss benefits, billing issues and options with patients and families.
• Assist patients and families in addressing insurance coverage gaps via alternative funding options.
• Serve as liaison between patient, PFS department and payers to improve receivables and service quality.
• Calculate patient liability, collect deposits and copayments.
• Provide leadership and training to other financial team members; work independently in fast-paced environment.

Skills

Interpersonal skills

Communication

Teamwork

Problem solving

Attention to detail

Time management

Flexibility

Education

Associate's Degree in social work/healthcare administration/finance

Bachelor's degree in related field (preferred)

Job description

Banner Health is seeking a Customer Experience/Financial Counselor for Oncology to coordinate, clarify and communicate all financial aspects of care. You will partner with the clinical team to determine financial impact for patients and act as the primary resource for insurance and billing questions throughout treatment.

Responsibilities include pre-registration, verification, authorization management, medical billing discussions, and assisting families with funding options, while ensuring