Patient Financial Counselor & Accounts Specialist

Summit BHC; Garner (NC); Hybrid; USD 38,000 - 47,000; Full time

Job summary

Raleigh Oaks Behavioral Health seeks a Patient Account Representative to assess patients' finances, determine ability to pay, collect deposits, and arrange financing for self-pay liability. The role includes verification of benefits, counseling families, and generating upfront collection data to support admissions and discharge planning.

Onsite position requiring attention to detail, accuracy in documentation, and ability to coordinate with staff.

Qualifications

• High school diploma or equivalent required.
• Two or more years’ admissions, collections and verification of benefits in hospital settings.
• Psychiatric experience preferred.

Responsibilities

• Verifies benefits on each admission and documents patient obligations.
• Provides financial counseling to patients and families about obligations and funding sources.
• Collects data and compiles reports on upfront collections.
• Responds to insurance benefit verification requests to facilitate admission.
• Maintains reminder system and up-to-date documentation for accounts.

Skills

Financial counseling

Collections

Benefits verification

Admitting/Billing systems

Data reporting

Education

High school diploma or equivalent

Tools

Billing software

Admission/Billing system

Job description

Raleigh Oaks Behavioral Health seeks a Patient Account Representative to assess patients' finances, determine ability to pay, collect deposits, and arrange financing for self-pay liability. The role includes verification of benefits, counseling families, and generating upfront collection data to support admissions and discharge planning.

Onsite position requiring attention to detail, accuracy in documentation, and ability to coordinate with staff.