Patient Financial Counselor

UW Medicine; Seattle (WA); On-site; USD 42,000 - 62,000; Full time

Job summary

UW Medicine Insurance Eligibility and Financial Counseling Services Team (IECS) is seeking a Financial Counselor to join our onsite Harborview Medical Center team. The role involves interviewing patients, evaluating insurance options, and guiding them through Medicaid/Medicare pathways.

After a six-month probation period, there is potential for hybrid work. The counselor will prepare fee estimates, discuss payment options, and manage all Financial Assistance applications while maintaining

Qualifications

• Minimum one year of experience in a medical office setting.
• Strong communication and interpersonal skills for interacting with patients.
• Equivalent combination of education and experience accepted.

Responsibilities

• Interview patients to determine insurance opportunities and options.
• Complete applications for Health Care Exchange, Medicaid, Medicaid Expansion, and Medicare Part D.
• Manage a high volume of phone inquiries and referrals.
• Oversee UW Medicine’s Financial Assistance application process.
• Assess patient needs and obtain/verify insurance through various tools.
• Document progress of each case in Epic notes.
• Prepare price estimates and collect payments.

Skills

Medical office experience

Education

High school diploma or GED

Job description

UW Medicine Insurance Eligibility and Financial Counseling Services Team (IECS) has an outstanding opportunity for a Financial Counselor.

WORK SCHEDULE

• 100% FTE (40 hours per week)
• Monday - Friday; 8:00am - 5:00pm
• Day Shift
• Onsite at Harborview Medical Center / Ground West Lobby
• Hybrid after a 6-month probation period

POSITION HIGHLIGHTS

• This is an onsite position for the first 6 months, with potential for transitioning to a hybrid work schedule upon successful completion of the probationary period
• Participate in interviewing patients to determine appropriate insurance coverage and/or Financial Assistance
• Refer uninsured patients for Medicaid/Financial eligibility screening
• Prepare estimates of fees upon request from Patient Care Consultants
• Review payment options with patients

PRIMARY JOB RESPONSIBILITIES

• Interview patients and determine appropriate insurance opportunities
• Complete applications which include Health Care Exchange, Medicaid, Medicaid Expansion, and Medicare Part D
• Manage and resolve a high volume of phone inquiries and referrals
• Manage all aspects of UW Medicine’s Financial Assistance application process
• Appropriately assess patient’s needs and potential funding and obtain and verify insurance through various web tools
• Document progress of each case in Epic notes
• Prepare price estimates and collect payments
• Demonstrate knowledge and understanding of patient privacy rights
• Maintain confidentiality of all medical, financial, or other sensitive materials in printed, electronic, or verbal form
• Access and use the minimum necessary patient-identifiable information to perform job responsibilities and duties for authorized purposes only
• Interpret hospital policies, procedures, and services to patients, patient representatives, and inter/intra-hospital departments and community facilities
• Perform work that supports patient financial relations, resolution of billing problems, and the financial assessment protocols of UW Medicine
• Perform other related duties as required

REQUIREMENTS

• High school diploma or GED certificate
• One year of experience in a medical office setting
• An equivalent combination of education and experience may substitute for stated requirements