Patient Financial Counselor

University of Washington; Seattle (WA); On-site; USD 45,432 - 64,968; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

A leading health institution in Seattle seeks a Financial Counselor to assist patients with insurance coverage and financial eligibility. The role involves managing inquiries, preparing cost estimates, and supporting financial assistance processes. Candidates must have a high school diploma and experience in a medical office. This position starts onsite, transitioning to hybrid after 6 months. Competitive pay range of $45,432 - $64,968 annually.

Qualifications

• One year of experience in a medical office setting.
• Ability to manage high volume inquiries.
• Knowledge of Medicaid and Medicare processes.

Responsibilities

• Interview patients to determine insurance opportunities.
• Manage UW Medicine’s Financial Assistance application process.
• Support patient financial relations and resolve billing problems.

Skills

Interviewing patients

Insurance knowledge

Patient privacy understanding

Education

High school diploma or GED

Tools

Epic system

Job description

Overview

UW Medicine Insurance Eligibility and Financial Counseling Services Team (IECS) has an outstanding opportunity for a Financial Counselor.

Work Schedule

• 100% FTE (40 hours per week)
• Monday - Friday; 8:00am - 5:00pm
• Day shift
• Onsite at Harborview Medical Center / Ground West Lobby
• Hybrid after a 6-month probation period

Position Highlights

• This is an onsite position for the first 6 months, with potential for transitioning to a hybrid work schedule upon successful completion of the probationary period
• Participate in interviewing patients to determine appropriate insurance coverage and/or Financial Assistance
• Refer uninsured patients for Medicaid/Financial eligibility screening
• Prepare estimates of fees upon request from Patient Care Consultants
• Review payment options with patients

Primary Job Responsibilities

• Interview patients and determine appropriate insurance opportunities
• Complete applications for Health Care Exchange, Medicaid, Medicaid Expansion, and Medicare Part D
• Manage and resolve a high volume of phone inquiries and referrals
• Manage all aspects of UW Medicine’s Financial Assistance application process
• Assess patient needs and potential funding; obtain and verify insurance through various web tools
• Document progress of each case in Epic notes
• Prepare price estimates and collect payments
• Demonstrate knowledge and understanding of patient privacy rights
• Maintain confidentiality of all medical, financial, or other sensitive materials
• Access and use the minimum necessary patient-identifiable information to perform duties for authorized purposes
• Explain hospital policies, procedures, and services to patients and other stakeholders
• Support patient financial relations and the resolution of billing problems
• Perform other related duties as required

Requirements

• High school diploma or GED
• One year of experience in a medical office setting
• An equivalent combination of education and experience may substitute for stated requirements

About UW Medicine — Where Your Impact Goes Further

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. Its mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care, and preparing tomorrow’s physicians, scientists, and other health professionals. UW Medicine employees collaborate to perform high-quality work with integrity and compassion, creating a respectful environment where patients, families, students, and colleagues are valued and honored.

Compensation, Benefits And Position Details

• Pay Range Minimum: $45,432.00 annual
• Pay Range Maximum: $64,968.00 annual
• Benefits: See benefits information at the UW site
• Shift: First shift
• Temporary or Regular: Regular position
• FTE: 100.0%
• Union/Bargaining Unit: SEIU Local 925 Nonsupervisory

Equal Opportunity

The University of Washington is proud to be an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. For disability accommodations in the application process, contact the Disability Services Office.

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current or past employment, as required by Washington state law.