Patient Financial Counselor

Sixteenth Street Community Health Centers; Milwaukee (WI); In loco; USD 40.000 - 56.000; Tempo pieno

Descrizione del lavoro

Sixteenth Street Community Health Center, Inc. is seeking a Patient Financial Counselor to support patients with eligibility for Sliding Fee, BadgerCare Plus, and ACA programs. You will advocate with external agencies, handle outreach, and document interactions in the EHR with care and accuracy.

The role requires strong communication skills, healthcare insurance experience, and the ability to work with diverse populations. Bilingual Spanish/English is strongly preferred.

Competenze

• Healthcare insurance experience or strong knowledge of payer processes.
• Excellent verbal and written communication skills.
• Basic computer and office software proficiency.
• Ability to relate well to people from diverse backgrounds.
• Bilingual Spanish/English is strongly preferred.

Mansioni

• Assist clients with applying and understanding public programs (Sliding Fee, BadgerCare Plus, ACA).
• Advocate with outside agencies to help clients with complex program issues.
• Conduct outreach about Sliding Fee, BadgerCare Plus, ACA, and related programs.
• Document eligibility, case coordination, follow-up in practice management software.
• Attend trainings for Sliding Fee, BadgerCare Plus, and related programs.
• Answer inquiries about patient billing, insurance, programs, and payment options.
• Interact with collection agencies and refer accounts as needed.
• Work with collections to report payments and refer accounts.
• Document interactions clearly in the EHR to build a complete history.
• Accept payments, set up plans, and handle deposits as applicable.
• Collaborate with Revenue Cycle to address patient concerns.
• Display empathy and professionalism in difficult situations.
• Provide Medicaid/BadgerCare enrollment assistance.
• Comply with organizational policies and program requirements.
• Process Sliding Fee scale applications.

Conoscenze

Healthcare insurance experience

Superior communication skills

Computer literacy

Interpersonal skills

Bilingual Spanish/English

Formazione

High school diploma or GED

Descrizione del lavoro

Join our team which is committed to the delivery of the highest quality healthcare service. We are seeking a Patient Financial Counselor who is self-motivated, energetic, and a take-charge individual.

JOB RESPONSIBILITIES:

1. Assist clients with applying and understanding the Sliding Fee Program, BadgerCare Plus, or related programs in client's language or with interpretation services.
2. Advocate and work closely with outside agencies/organizations to assist and advocate for clients with difficult or complex issues relating to BadgerCare Plus, ACA, or Sliding Fee Program.
3. Internal and external outreach activities regarding availability of Sliding Fee Program, BadgerCare Plus, Affordable Care Act and related programs.
4. Responsible for preparing and maintaining detailed accurate documentation required for eligibility, consistent case coordination, follow-up and review of cases with Sliding Fee Scale, BadgerCare Plus, or related programs in the organization's Practice Management software.
5. Responsible for attending and retaining information related to educational and training opportunities for Sliding Fee Program, BadgerCare Plus, and additional programs as required.
6. Answer all inquiries (phone, electronic, in-person) relating to patient billing questions, patient/insurance related questions, Sliding Fee Program, BadgerCare Plus, Affordable Care Act, and any other internal or external payment options/programs.
7. Receive and respond to all collection agency vendors, attorneys, or others concerning patient accounts.
8. Work with collection agency to refer patient accounts and report payments.
9. Document all interactions in the EHR clearly, concisely, and accurately to facilitate a comprehensive and accurate account history.
10. Accept payments, set up payment plans and, where applicable, complete daily site deposits and maintenance of site change funds.
11. Work closely with other departments within Revenue Cycle to answer patient concerns and questions fully and accurately.
12. Display empathy and understanding when interacting with patients, maintaining composure in difficult situations.
13. Provide Medicaid / BadgerCare enrollment assistance.
14. Comply with the Sixteenth Street TB Control Plan including PPD testing.
15. Process and apply Sliding Fee scale application.

Qualifications:

1. Healthcare insurance experience. Strong understanding of insurance preferred.
2. High school diploma or GED.
3. Superior oral and written communication skills.
4. Working knowledge of computers and office applications software.
5. Ability to relate well to people from diverse ethnic and cultural backgrounds.
6. Bilingual (Spanish/English) strongly preferred.