Healthcare Billing & Benefits Advocate (Bilingual)

Sixteenth Street Community Health Center, Inc.; Milwaukee (WI); On-site; USD 40,000 - 56,000; Full time

Job summary

Sixteenth Street Community Health Center, Inc. is seeking a Patient Financial Counselor to support patients with eligibility for Sliding Fee, BadgerCare Plus, and ACA programs. You will advocate with external agencies, handle outreach, and document interactions in the EHR with care and accuracy.

The role requires strong communication skills, healthcare insurance experience, and the ability to work with diverse populations. Bilingual Spanish/English is strongly preferred.

Qualifications

• Healthcare insurance experience or strong knowledge of payer processes.
• Excellent verbal and written communication skills.
• Basic computer and office software proficiency.
• Ability to relate well to people from diverse backgrounds.
• Bilingual Spanish/English is strongly preferred.

Responsibilities

• Assist clients with applying and understanding public programs (Sliding Fee, BadgerCare Plus, ACA).
• Advocate with outside agencies to help clients with complex program issues.
• Conduct outreach about Sliding Fee, BadgerCare Plus, ACA, and related programs.
• Document eligibility, case coordination, follow-up in practice management software.
• Attend trainings for Sliding Fee, BadgerCare Plus, and related programs.
• Answer inquiries about patient billing, insurance, programs, and payment options.
• Interact with collection agencies and refer accounts as needed.
• Work with collections to report payments and refer accounts.
• Document interactions clearly in the EHR to build a complete history.
• Accept payments, set up plans, and handle deposits as applicable.
• Collaborate with Revenue Cycle to address patient concerns.
• Display empathy and professionalism in difficult situations.
• Provide Medicaid/BadgerCare enrollment assistance.
• Comply with organizational policies and program requirements.
• Process Sliding Fee scale applications.

Skills

Healthcare insurance experience

Superior communication skills

Computer literacy

Interpersonal skills

Bilingual Spanish/English

Education

High school diploma or GED

Job description

Sixteenth Street Community Health Center, Inc. is seeking a Patient Financial Counselor to support patients with eligibility for Sliding Fee, BadgerCare Plus, and ACA programs. You will advocate with external agencies, handle outreach, and document interactions in the EHR with care and accuracy.

The role requires strong communication skills, healthcare insurance experience, and the ability to work with diverse populations. Bilingual Spanish/English is strongly preferred.