Patient Financial Counselor

Community Health Systems of Wisconsin; Beloit (WI); On-site; USD 40,000 - 65,000; Full time

Job summary

Community Health Systems, Inc. in Beloit, WI seeks a full-time Patient Financial Counselor to help patients understand healthcare costs, identify payment options, and access financial programs. Monday–Friday, 8 AM–5 PM, with a focus on billing and patient support.

You will screen for Medicaid eligibility, assist with financial plans and discounts, and coordinate with billing teams to ensure accurate documentation and timely payments. A strong customer-service mindset is essential.

Qualifications

• Screen Medicaid and financial assistance eligibility for patients.
• Explain billing policies and payment options clearly.
• Assist with Good Faith Estimates and financial forms.

Responsibilities

• Screen and assist patients for Medicaid and financial assistance eligibility
• Process sliding fee applications and prior authorizations
• Explain billing, charges, and payment policies to patients
• Set up payment plans and apply discounts
• Maintain accurate account documentation and daily activity logs
• Complete Good Faith Estimates and required financial documents
• Coordinate with registration and billing teams
• Provide excellent customer service for billing-related inquiries
• Ensure patient confidentiality and compliance with policies
• Assist with patient registration and other duties as needed

Skills

Communication skills

Customer service

Organization

Data entry

Confidentiality

Education

High school diploma or equivalent

Tools

Spreadsheets

Email

Job description

Are you looking for a career opportunity that gives back to your community?

Look no further than Community Health Systems, Inc. (CHS)!

Why choose CHS?

Patient Financial Counselor (Full-Time, Monday–Friday, 8 AM–5 PM)

Location: Beloit, WI
Reports to: Interim Lead Patient Financial Counselor

Summary: The Patient Financial Counselor helps patients understand and manage healthcare costs by identifying payment options, assisting with financial programs, and ensuring access to care.

Key Responsibilities:

• Screen and assist patients for Medicaid and financial assistance eligibility
• Process sliding fee applications and prior authorizations
• Explain billing, charges, and payment policies to patients
• Set up payment plans and apply appropriate discounts
• Maintain accurate account documentation and daily activity logs
• Complete Good Faith Estimates and required financial documents
• Coordinate with registration and billing teams
• Provide excellent customer service for billing-related inquiries
• Ensure patient confidentiality and compliance with policies
• Assist with patient registration and other duties as needed

Qualifications:

• High school diploma or equivalent required
• 2–3 years of healthcare, billing, or accounting experience preferred
• Knowledge of insurance, billing, and basic accounting principles
• Strong communication, organization, and customer service skills
• Basic computer proficiency (data entry, spreadsheets, email)
• Ability to handle confidential information and adapt to change

Community Health Systems, Inc. is an equal opportunity employer