Patient Financial Counselor

Community Health Systems, Inc.; Beloit (WI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Great Benefits (Medical/Dental/Vision/

401K Plan/Life Insurance Offerings

Generous PTO Plan & Paid Holidays

Excellent Work-Life Balance

Fun Employee Events!

A supportive, mission-driven enviro n-

Job summary

Community Health Systems, Inc. in Beloit, WI is seeking a Patient Financial Counselor to help patients understand and manage healthcare costs. The role focuses on identifying payment options, assisting with financial programs, and ensuring access to care.

The position is full-time, Monday–Friday, 8 AM–5 PM, reporting to the Interim Lead Patient Financial Counselor. You will screen for Medicaid, process sliding fee applications, explain billing policies, set up payment plans, maintain

Qualifications

• High school diploma or equivalent required.
• 2–3 years of healthcare, billing, or accounting experience preferred.
• Knowledge of insurance, billing, and basic accounting principles.
• Strong communication, organization, and customer service skills.
• Basic computer proficiency (data entry, spreadsheets, email).

Responsibilities

• Screen and assist patients for Medicaid and financial assistance eligibility.
• Process sliding fee applications and prior authorizations.
• Explain billing, charges, and payment policies to patients.
• Set up payment plans and apply appropriate discounts.
• Maintain accurate account documentation and daily activity logs.
• Complete Good Faith Estimates and required financial documents.
• Coordinate with registration and billing teams.
• Provide excellent customer service for billing-related inquiries.
• Ensure patient confidentiality and compliance with policies.
• Assist with patient registration and other duties as needed.

Skills

Communication

Organization

Customer service

Data entry

Confidentiality

Education

High school diploma or equivalent

Tools

Spreadsheets

Email

Job description

Are you looking for a career opportunity that gives back to your community?

Look no further than Community Health Systems, Inc. (CHS)!

Why choose CHS?

• Great Benefits (Medical/Dental/Vision/401K Plan/Life Insurance Offerings)


• Generous PTO Plan & Paid Holidays


• Excellent Work-Life Balance


• Fun Employee Events!


• A supportive, mission-driven environment

Patient Financial Counselor (Full-Time, Monday–Friday, 8 AM–5 PM)

Location: Beloit, WI

Reports to: Interim Lead Patient Financial Counselor

Summary: The Patient Financial Counselor helps patients understand and manage healthcare costs by identifying payment options, assisting with financial programs, and ensuring access to care.

Key Responsibilities:

• Screen and assist patients for Medicaid and financial assistance eligibility


• Process sliding fee applications and prior authorizations


• Explain billing, charges, and payment policies to patients


• Set up payment plans and apply appropriate discounts


• Maintain accurate account documentation and daily activity logs


• Complete Good Faith Estimates and required financial documents


• Coordinate with registration and billing teams


• Provide excellent customer service for billing-related inquiries


• Ensure patient confidentiality and compliance with policies


• Assist with patient registration and other duties as needed

Qualifications:

• High school diploma or equivalent required


• 2–3 years of healthcare, billing, or accounting experience preferred


• Knowledge of insurance, billing, and basic accounting principles


• Strong communication, organization, and customer service skills


• Basic computer proficiency (data entry, spreadsheets, email)


• Ability to handle confidential information and adapt to change

Community Health Systems, Inc. is an equal opportunity employer