Patient Financial Coordinator

UPMC; Pittsburgh (Allegheny County); Remoto; USD 42.000 - 63.000; Tempo integral

Resumo da vaga

UPMC is hiring full-time Patient Financial Coordinators to educate patients on financial obligations and assist with applying for Pennsylvania Medical Assistance, the Health Insurance Marketplace, and the UPMC Financial Assistance Program. Remote work is eligible, with Thursday–Monday or Friday–Tuesday shifts available.

In this role you will handle inquiries, assist with insurance enrollment, ensure regulatory and financial requirements are met, and provide benefit education and financial

Responsabilidades

• Assist walk-in patients with billing inquiries and coordinate with the Patient Financial Services team.
• Help patients apply for Pennsylvania Medical Assistance and Health Insurance Marketplace.
• Ensure regulatory and financial requirements are met.
• Maintain compliance with quality standards.
• Monitor work lists and queues to ensure timely follow-up.
• Provide benefit education and financial counseling during clinic visits and follow-up calls.
• Submit requirements for Financial Assistance programs and related eligibility.
• Uphold UPMC core values in all patient interactions.

Descrição da vaga

Do you have experience with medical insurance? Are you looking to help educate patients on their financial obligations? UPMC is hiring full-time Patient Financial Coordinators to assist the Patient Advocacy department. This employee would need to work either Thursday-Monday or Friday-Tuesday. Available shift times are flexible and the employee could select their shift upfront as long as they are able to work within normal daylight/evening hours. This position is eligible to work remotely.

Patient Financial Coordinators are responsible for the timely and accurate financial counseling of uninsured or underinsured patients. They also assist the patient in applying for Pennsylvania Medical Assistance, the Health Insurance Exchange Marketplace, and UPMC Financial Assistance Program.

Responsibilities:

• Assist with inquiries from walk-in patients regarding billing problems in conjunction with the Patient Financial Services Department.
• Assist patients with applying for UPMC Financial Assistance program.
• Ensure that all the regulatory and financial requirements are met.
• Maintain compliance with quality standards.
• Monitor the various work lists and work queues to ensure the appropriate follow-up within the expected time periods.
• Resolve complex outstanding patient issues.
• Perform benefit education and financial counseling on potential out of pocket transplant related expenses with patients during clinic appointments and subsequent discussion via telephone on an as needed basis.
• Submit Medical Assistance Presumptive Eligibility applications with the mandated requirement of five days.
• Maintain department productivity levels.
• Conduct daily review and analysis of accounts flagged for review.
• Assist uninsured or underinsured patients with obtaining health care coverage, with either the Health Insurance Exchange Marketplace or Pennsylvania Medical Assistance.
• Perform duties and job responsibilities in a manner which promotes the core values of UPMC (Quality and Safety, Dignity and Respect, Caring and Listening, Excellent and Innovation, Responsibility and Integrity) in all consumer and UPMC interactions.