Patient Financial Coordinator

UPMC; Camp Hill (Cumberland County); On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

Hybrid schedule

Job summary

UPMC is hiring a full-time Patient Financial Coordinator to support the Patient Advocacy department at the Professional Billing Office in Camp Hill, PA. The role focuses on financial counseling for uninsured or underinsured patients and assisting with applications for Pennsylvania Medical Assistance, the Health Insurance Marketplace, and UPMC Financial Assistance.

The position operates Monday through Friday, 8:00 a.m.–4:30 p.m.

Responsibilities

• Assist walk-in patients with billing inquiries and resolve issues in collaboration with the Patient Financial Services Department.
• Assist patients with applying for UPMC Financial Assistance program and Health Insurance Marketplace where eligible.
• Ensure regulatory and financial requirements are met and maintain compliance with quality standards.
• Monitor work queues and follow up within expected timeframes; resolve complex patient issues.
• Provide benefit education and financial counseling during clinic appointments and follow-up discussions by phone.
• Submit Medical Assistance Presumptive Eligibility applications within the mandated five-day requirement.

Job description

Purpose:

Do you have experience with medical insurance? Are you looking to help educate patients on their financial obligations? UPMC is hiring a full-time Patient Financial Coordinator to assist the Patient Advocacy department. This position would work Monday through Friday from 8:00am until 4:30pm at the Professional Billing Office in Camp Hill. After a few months of on-site training, and at the discretion of the manager, the position is eligible to work a hybrid schedule.

Patient Financial Coordinators are responsible for the timely and accurate financial counseling of uninsured or underinsured patients. They also assist the patient in applying for Pennsylvania Medical Assistance, the Health Insurance Exchange Marketplace, and UPMC Financial Assistance Program.

Responsibilities:

• Assist with inquiries from walk-in patients regarding billing problems in conjunction with the Patient Financial Services Department.
• Assist patients with applying for UPMC Financial Assistance program. Ensure that all the regulatory and financial requirements are met.
• Maintain compliance with quality standards.
• Monitor the various work lists and work queues to ensure the appropriate follow-up within the expected time periods. Resolve complex outstanding patient issues.
• Perform benefit education and financial counseling on potential out of pocket transplant related expenses with patients during clinic appointments and subsequent discussion via telephone on an as needed basis.
• Submit Medical Assistance Presumptive Eligibility applications with the mandated requirement of five days.
• Maintain department productivity levels.
• Conduct daily review and analysis of accounts flagged for review.
• Assist uninsured or underinsured patients with obtaining health care coverage, with either the Health Insurance Exchange Marketplace or Pennsylvania Medical Assistance.
• Perform duties and job responsibilities in a manner which promotes the core values of UPMC (Quality and Safety, Dignity and Respect, Caring and Listening, Excellent and Innovation, Responsibility and Integrity) in all consumer and UPMC interactions.