Patient Financial Concierge

Orlando Health, Inc.; Orlando (FL); On-site; USD 38,000 - 48,000; Full time

Job summary

Orlando Health South Lake Hospital is hiring a Financial Counselor to assist patients and families with the billing and registration process. The role focuses on explaining payments, collecting co-pays and self-pay amounts, obtaining authorizations, and guiding patients through insurance benefits and forms.

The ideal candidate has at least two years in a financial or customer service setting, proficiency with Windows Office, and strong communication skills to ensure a compassionate patient

Qualifications

• High School or equivalent.
• Must complete Patient Financial Services Orientation program and annual educational requirements.
• Two (2) years’ experience in a financial, business office, or customer service environment.
• Proficient in Windows Microsoft Office-based products (Word, Excel, PowerPoint).
• Typing proficiency.
• One (1) year PC/Windows experience.

Responsibilities

• Understands the importance Orlando Health places on providing exemplary customer service and performs job functions in a manner that helps meet the department customer service goals.
• Demonstrates a positive and professional approach and communicates effectively with customers and team members at all times.
• Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information
• Contacts Primary Care or Admitting Physician to obtain authorizations, diagnosis, and procedure detail as necessary.
• Explains necessary forms and obtains signatures from patient/guarantor.
• Contacts appropriate payers, verifying benefits and obtaining necessary authorizations.

Skills

Customer service

Data entry

Communication

Windows Office

Typing

Teamwork

Education

High School or equivalent

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Orlando Health South Lake Hospital is hiring a Financial Counselor to assist patients and families with the billing and registration process. The role focuses on explaining payments, collecting co-pays and self-pay amounts, obtaining authorizations, and guiding patients through insurance benefits and forms.

The ideal candidate has at least two years in a financial or customer service setting, proficiency with Windows Office, and strong communication skills to ensure a compassionate patient