Patient Financial Care Navigator

Duke University Health System; Durham (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Commitment bonus

Job summary

Duke University Health System is seeking a Financial Care Counselor for the Patient Revenue Management Office. You will analyze insurance coverage, obtain authorizations, and support accurate patient registration and billing processes.

The role emphasizes clear communication with patients and insurance carriers to resolve denials and coordinate payments. Join a mission-driven team dedicated to Advancing Health Together, with an emphasis on compassionate service, compliance, and collaboration

Qualifications

• Strong communication, written and oral.
• Ability to analyze relationships among patients, physicians and staff.
• Understanding of hospital financial processes and policies.

Responsibilities

• Analyze insurance coverage and benefits for services.
• Obtain authorizations and manage billing documentation.
• Register and pre-register patients with accurate demographics.
• Explain bills and provide customer support to visitors and patients.
• Resolve insurance claim denials and coordinate reimbursement.
• Support financial counseling and payment arrangements.

Skills

Communication skills

Analytical ability

Independent work

Team interaction

Education

High school diploma

Some college preferred

Job description

Duke University Health System is seeking a Financial Care Counselor for the Patient Revenue Management Office. You will analyze insurance coverage, obtain authorizations, and support accurate patient registration and billing processes.

The role emphasizes clear communication with patients and insurance carriers to resolve denials and coordinate payments. Join a mission-driven team dedicated to Advancing Health Together, with an emphasis on compassionate service, compliance, and collaboration