Patient Financial Advocate

Duke PA; Durham (NC); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Commitment bonus Program $5,000

Job summary

Duke Regional Hospital, part of Duke University Health System, seeks a Financial Care Counselor to support the DRH Admissions team. You will verify insurance, explain patient financial responsibilities, arrange payment options, and guide patients through pre-admission and registration processes.

The role emphasizes accurate data entry, coordination with insurers, and adherence to ap- plicable policies, while helping patients secure needed financial assistance.

Qualifications

• Excellent communication skills, both oral and written.
• Ability to analyze relationships among patients, physicians, and staff; manage data and multitask.
• Ability to understand and follow policies and procedures.
• Customer service mindset with financial counseling experience is a plus.

Responsibilities

• Analyze insurance coverage and benefits to ensure timely processing.
• Obtain authorizations and verify payment arrangements.
• Document billing data accurately in the system.
• Explain bills and assist patients with questions and payments.
• Guide patients to financial counseling and payment options.
• Advance compliance with regulatory requirements in patient accounts.
• Enter and update referrals and communicate with insurers as needed.

Skills

Excellent communication

Analytical reasoning

Attention to detail

Independent working

Education

High school education or equivalent

Some postsecondary education preferred

Associate's degree in healthcare or related field

Bachelor's degree in healthcare or related field

Job description

Duke Regional Hospital, part of Duke University Health System, seeks a Financial Care Counselor to support the DRH Admissions team. You will verify insurance, explain patient financial responsibilities, arrange payment options, and guide patients through pre-admission and registration processes.

The role emphasizes accurate data entry, coordination with insurers, and adherence to ap- plicable policies, while helping patients secure needed financial assistance.