Patient Accounts Collections Specialist

Infor; Marshall (MI); On-site; USD 30,000 - 45,000; Full time

Job summary

A healthcare service provider in Marshall is seeking a Collections Specialist to assist in recovering delinquent balances. The role includes monitoring aging reports, communicating with patients and third-party agencies, and adhering to collections laws. Candidates should have experience in customer service or billing and strong skills in Excel and negotiation. This position is essential for maintaining clear account histories and ensuring compliance with established procedures, contributing to the overall financial health of the organization.

Qualifications

• Minimum 18 years of age or one year experience in hospital billing, collections, or customer service.
• Proficiency in Microsoft Excel is required.
• Ability to negotiate, persuade, and influence is essential.

Responsibilities

• Assists with recovering delinquent balances and supports account follow-up tasks.
• Communicates with delinquent patients and third-party agencies.
• Maintains clear history on each account of collection activities.

Skills

Verbal communication

Interpersonal skills

Critical thinking

Customer service

Negotiation

Tools

Microsoft Excel

Job description

A healthcare service provider in Marshall is seeking a Collections Specialist to assist in recovering delinquent balances. The role includes monitoring aging reports, communicating with patients and third-party agencies, and adhering to collections laws. Candidates should have experience in customer service or billing and strong skills in Excel and negotiation. This position is essential for maintaining clear account histories and ensuring compliance with established procedures, contributing to the overall financial health of the organization.