Associate Patient Access Rep- Central Referral

Community Health Network, Inc.; Indianapolis (IN); Hybrid; USD 34,000 - 42,000; Full time

Benefits offered by this job

Remote / Work from Home

In-office training 6–8 weeks

Hybrid work options

Job summary

Community Health Network is seeking an Associate Patient Access Rep- Central Referral. The role includes front‑office and back‑office duties, patient registration, and financial clearance. Training begins in office for 6–8 weeks with ongoing meetings as needed.

You will verify insurance, collect payments, and ensure accurate patient demographics in the EHR system while maintaining CMS compliance.

Qualifications

• Front-office and back-office responsibilities in healthcare settings.
• Verifies patient demographics, insurance, and financial information.
• Pre-register scheduled patients using EPIC.
• Ensures eligibility and CMS coverage information is communicated.

Responsibilities

• First contact for visitors handling customer service, registration, and financial clearance.
• Manage check-ins, scheduling, payment collection, and insurance verification.
• Ensure smooth workflows and adherence to guidelines in patient processes.
• Prepare patients administratively and financially for visits.

Skills

Customer service

Registration/Admissions proficiency

CMS knowledge

EHR management

Attention to detail

Education

High School Diploma or GED

Tools

EPIC Work Queue

Job description

Associate Patient Access Rep- Central Referral

Monday - Friday 8:30am - 5:00pm.
Work from home but requires 6 to 8 weeks of in office training. Additional in office meetings and training as needed.

Community Health Network 8.11K subscribers

Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state‑of‑the‑art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you.

Make a Difference

The Associate Patient Access Representative (APAR) is the first contact for visitors, handling customer service, patient registration, and financial clearance. This role includes check‑ins, scheduling, payment collection, insurance verification, and compliance management. The APAR ensures smooth workflows and adherence to guidelines, preparing patients administratively and financially for their visits.

Exceptional Skills and Qualifications

The Associate Patient Access Representative (APAR) is responsible for a variety of front‑office and back‑office functions throughout the network including but not limited to the responsibilities below:

• High School Diploma or GED High School diploma or GED equivalent (Required)
• 1+ years: Experience in healthcare office setting and/or work history with strong customer service background (Preferred)
• Registration/Admissions: Proficient in all types of registrations (i.e., inpatient, outpatient, and emergency admits)
• Completes Admissions, Discharges, and Transfers in a timely manner when applicable
• Ability to monitor and perform all patient hospital and/or ambulatory movement
• Utilizes EPIC work queue to pre-register scheduled patients
• Verifies medical necessity in accordance with the Centers for Medicare & Medicaid Services (CMS) standards and communicates relevant coverage and eligibility information to the patient
• Accurately identifies and enters patient demographics, insurance, and financial information including inpatient and outpatient benefits
• Gathers and verifies all appropriate, confidential health and financial information from patients while using various computer software to assure payment for all authorized services
• Confirms the completeness of the electronic health record (EHR) and makes necessary changes

Why Community?

At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community.

Remote / Work from Home / Virtual / Hybrid