Patient Financial Advisor II, Day Shift, Patient Financial Services

002 Support Center - Shared Services; United States; On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Free employee parking

Medical, dental, and vision coverage

Paid time off

Retirement plan with company match

Job summary

White Oak Medical Center, part of Adventist HealthCare, seeks an experienced Patient Financial Advisor II for our Financial Services department to support patient billing, eligibility, and payment options.

This full-time role offers 40 hours per week with a dayshift schedule and opportunities to lead PFAs and assist with charity applications.

Qualifications

• Minimum of 3 years experience within a healthcare financial environment.
• At least 1 year establishing eligibility and/or payment authorizations.
• Strong knowledge of government payor rules and regulations.
• Knowledge of TPLs, WC, and other payment sources and liabilities.

Responsibilities

• Supports authorizations, verifications, and patient financial options.
• Tracks available service days and coordinates with care management.
• Provides direct patient financial counseling when appropriate.
• Assists patients with AHC charitable applications at the support center.
• Acts as subject-matter expert for PFA roles and guides PFAs.

Skills

Healthcare finance

Eligibility management

Authorizations

Discharge planning

Policy compliance

Education

High School Diploma or equivalent

Some college preferred

Job description

Position Overview

White Oak Medical Center seeks to hire an experienced Patient Financial Advisor II for our Financial Financial Services department who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing.

Responsibilities

• Supports financial processes including authorizations, verifications, and financial options for patients in-house as stated above.
• Tracks available service days.
• Works with CM to ensure patients financial obligations are met
• Coordinates with CM to support discharge planning
• Coordinates and collaborates with current eligibility vendor
• Provides direct patient financial counseling if appropriate
• Assisting patients to complete AHC charitable applications at the support center location
• Works with limited direct supervision
• Can complete all PFA I duties if required
• PFA III: Acts as PFA Leads
• Act as SME for the PFA roles
• Provides escalation oversight for PFA processes
• May provide process direction for all PFA roles
• Provide feedback to PFAs and Revenue Cycle Leaders for PFAs
• Ensures compliance of all policies and procedures by staff
• Acts as thought partner for financial policies and procedures as they relate to coverage verifications, authorizations, financial options, and AHC financial assistance
• Can complete all PFA I and II duties when required and as a floater if needed

Qualifications

• Minimum of 3 years experience within a healthcare financial environment. Can include insurer or public health setting as well.
• At least 1 years establishing eligibility and/or payment authorizations
• Requires strong knowledge/training in government payor rules and regulations
• Requires strong knowledge/training regarding TPLs, WC, and other payment sources and liabilities
• High School Graduate or equivalent. Some college preferred.

Work Schedule

Employment Type: Full-time
Hours per Week: 40 hrs/week
Typical Daily Schedule: Mon-Thur 8:30am-5pm; Friday 8am-3pm
Shift Type: Days
Weekend Requirements: as listed above
Holiday Requirements: Follow the company holiday calendar

Pay Range

$20.97 - $28.97
If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.

Classification

Under the Fair Labor Standards Act (FLSA), this position is classified as: United States of America (Non-Exempt)

Benefits

• Work life balance through nonrotating shifts
• Recognition and rewards for professional expertise
• Free Employee parking
• Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
• Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
• Paid Time Off
• Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
• Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
• Subsidized childcare at participating childcare centers
• Tuition Reimbursement
• Employee Assistance Program (EAP) support

COVID-19 Vaccination

Adventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination.

Tobacco and Drug Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use. While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result. Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. ("Nicotine products" include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.).

Equal Employment Opportunity

Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law.

Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants’ religious beliefs. Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.

Our Mission

We extend God's care through the ministry of physical, mental and spiritual healing. Adventist HealthCare, based in Gaithersburg, MD., is a faith-based, not-for-profit organization of dedicated professionals who work together each day to improve the health and well‑being of people and communities through a ministry of physical, mental and spiritual healing. Our comprehensive approach to caring for our community includes three acute‑care hospitals – Shady Grove Medical Center, White Oak Medical Center and Fort Washington Medical Center – as well as two Physical Rehabilitation hospitals, Outpatient centers, Imaging Centers, Urgent Cares, Home Care Services, Employer Health Programs and Physician Networks. We are nationally recognized and honored especially for our Cardiac, OB, Cancer, Stroke, Orthopedic, Rehabilitation and Mental Health services.

Consider joining our team of over 6,000 employees and become part of one of the longest serving healthcare systems in the Washington, D.C., area that has a long-standing tradition as the longest provider of charity care and community benefit in Montgomery County.

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