Patient Financial Advisor I (Hybrid), Day Shift, Patient Customer Service

Adventist HealthCare; Gaithersburg (MD); On-site; USD 27,000 - 35,000; Full time

Benefits offered by this job

Free parking

Medical coverage

Dental & Vision

Retirement plan

Job summary

Adventist HealthCare is seeking an experienced Patient Financial Advisor for its Patient Customer Services team. The role involves coordinating service scheduling, verifications, authorizations, and assisting patients with charitable applications.

Candidate should have healthcare finance experience, strong customer service, and the ability to work both independently and in a team while maintaining strict confidentiality.

Qualifications

• 2+ years in healthcare finance or related setting.
• High School diploma or equivalent.
• Able to work independently and in a team.
• Maintain a high level of confidentiality.
• Strong customer service and written/verbal communication skills.
• Proficient with Windows, Word and Excel.

Responsibilities

• Schedule and coordinate coverage for services, including authorizations.
• Communicate with physicians/clinical staff as needed.
• Pre-registration of scheduled services with verifications and authorizations.
• Assist patients with Adventist HealthCare charitable applications.

Skills

Healthcare billing

Customer service

Confidentiality

Communication

Independent worker

Education

High school diploma

Tools

Word

Excel

Job description

Adventist HealthCare seeks to hire an experienced Patient Financial Advisor for our Patient Customer Services department who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing.

As a Patient Financial Advisor, you will:

• Scheduling and coverage authorization of scheduled services
• May require physician/clinical communication
• Pre-registration of scheduled services to include coverage verifications and authorizations
• Assisting patients in completing AHC charitable applications at the medical centers

Qualifications include:

• Minimum of 2 years of experience within a healthcare financial environment. It can include insurer or public health settings as well.
• High School Graduate or equivalent.
• Ability to work independently and in a team environment.
• Must maintain a high level of confidentiality
• Must work well in stressful environments without compromising quality and accuracy.
• Strong Customer Service skills
• Ability to participate in an environment that promotes staff development, productivity, satisfaction, and efficiency
• PC skills in a Windows environment are required. Knowledge and utilization of desktop applications, including Word and Excel, is helpful.
• Ability to initiate and follow through on projects and work independently.
• Strong written and verbal communication skills.

Work Schedule:

Employment Type: Full-time

Hours per Week: 40 hrs/week

Typical Daily Schedule:

Monday - Thursday 9:30 am - 6 pm

Friday - 8 am - 3:30 pm

Shift Type: Day

Pay Range:

$19.64 - $25.65

If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.

Under the Fair Labor Standards Act (FLSA), this position is classified as:

United States of America (Non-Exempt)

At Adventist HealthCare our job is to care for you.

We do this by offering:

• Work life balance through nonrotating shifts
• Recognition and rewards for professional expertise
• Free Employee parking
• Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
• Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
• Paid Time Off
• Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
• Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
• Subsidized childcare at participating childcare centers
• Tuition Reimbursement
• Employee Assistance Program (EAP) support

As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.

If you want to make a difference in someone’s life every day, consider a position with a team of professionals who are doing just that, making a difference.

COVID-19 Vaccination

Adventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination.

Tobacco and Drug Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use. While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result. Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. ("Nicotine products" include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.).

Equal Employment Opportunity

Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law.

Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.