Patient Benefits Navigator

Med--metrix; Florida; On-site; USD 34,000 - 48,000; Full time

Job summary

Med-Metrix in Florida is seeking a Patient Advocate to help uninsured and underinsured patients access financial assistance from state and federal programs. The role involves completing applications, gathering documentation, and coordinating with government agencies to ensure patients receive the support they need.

The position requires strong HIPAA compliance, reliable on-site attendance, and excellent communication across diverse stakeholders.

Qualifications

• High school diploma or equivalent; healthcare degree preferred.
• 2–3 years of customer service experience.
• Bilingual in Spanish is a plus.
• Ability to work at various client sites as needed.
• Must possess reliable transportation for on-site attendance.
• Proficiency in Microsoft Office Suite.
• Strong interpersonal and communication skills.
• Ability to handle HIPAA and PHI with care.

Responsibilities

• Assist patients with applications for Medical Assistance, hospital charity care, and SSI/SSDI.
• Interview patients at bedside or Emergency Room to assess eligibility and gather information.
• Identify eligibility and collect required documentation.
• Submit and track applications with local assistance offices.
• Provide support for Marketplace insurance when applicable.
• Maintain accurate records and meet productivity goals.
• Verify and update insurances.
• Other duties as assigned.

Skills

Spanish bilingual

Customer service

Microsoft Office

Interpersonal skills

HIPAA compliance

Education

High school diploma or equivalent

Healthcare-related degree preferred

Job description

Med-Metrix in Florida is seeking a Patient Advocate to help uninsured and underinsured patients access financial assistance from state and federal programs. The role involves completing applications, gathering documentation, and coordinating with government agencies to ensure patients receive the support they need.

The position requires strong HIPAA compliance, reliable on-site attendance, and excellent communication across diverse stakeholders.