Traveling Patient Advocate & Benefits Navigator

Med-Metrix

Philadelphia (Philadelphia County)

On-site

USD 42,000 - 65,000

Full time

4 days ago

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Job summary

Med-Metrix is seeking a Patient Advocate Floater to assist uninsured and underinsured patients in obtaining financial help through state programs, hospital assistance, and federal benefits. You will complete applications, gather documents, and coordinate with agencies to ensure access to resources.

Travel between three Northeast Philadelphia locations is required; a valid driver’s license and reliable vehicle are needed.

Qualifications

High school Diploma or equivalent is required, healthcare-related degree preferred.
2–3 years of experience in a customer service environment is preferred.
Bilingual in Spanish (spoken and written skills) a plus.
Must possess reliable transportation for on-site attendance.
Ability to use the internet and learn databases.
Proficiency in Microsoft Office Suite.

Responsibilities

Assist patients with applications for Medical Assistance, hospital charity care, and SSI/SSDI.
Interview patients at the bedside and in the Emergency Room to assess eligibility.
Identify eligibility and collect required documentation.
Submit and track applications with local assistance offices.
Provide support for Marketplace insurance when applicable.
Maintain accurate records and meet productivity goals.
Verify and update insurances.
Comply with HIPAA and information security policies.