Patient Benefits Navigator (Uninsured Support)

Med-Metrix; Lansdale (Montgomery County); On-site; USD 38,000 - 60,000; Full time

Job summary

Med-Metrix in Lansdale, PA is seeking a Patient Advocate to help uninsured and underinsured patients access financial assistance, completing applications and coordinating with agencies.

You will interview patients, gather documentation, verify insurance, and support eligibility for MA, SSI/SSDI, charity care, and marketplace options, while upholding HIPAA and data security. This on-site role requires reliability and strong communication.

Qualifications

• High school diploma or equivalent required; healthcare-related degree preferred.
• 2-3 years of customer service experience preferred.
• Spanish language skills a plus.
• Willingness to work at multiple client sites and on-site attendance required.
• Reliable transportation for on-site visits.
• Proficiency with internet and databases.
• Ability to meet monthly productivity goals.
• Strong written and verbal communication skills.

Responsibilities

• Assist patients with applications for MA, hospital charity care, and SSI/SSDI.
• Interview patients at the bedside and in the ER to assess eligibility and gather information.
• Identify eligibility and collect required documentation.
• Submit and track applications with local assistance offices.
• Provide support for Marketplace insurance when applicable.
• Maintain accurate records and meet productivity goals.
• Verify and update insurances.
• Follow HIPAA policies and protect PHI.

Skills

Spanish language

Interpersonal communication

Written communication

Verbal communication

Customer service

Education

High school Diploma or equivalent

Healthcare-related degree preferred

Tools

Microsoft Office Suite

Job description

Med-Metrix in Lansdale, PA is seeking a Patient Advocate to help uninsured and underinsured patients access financial assistance, completing applications and coordinating with agencies.

You will interview patients, gather documentation, verify insurance, and support eligibility for MA, SSI/SSDI, charity care, and marketplace options, while upholding HIPAA and data security. This on-site role requires reliability and strong communication.