Patient Finance & Front Desk Specialist

UF Health; Gainesville (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

UF Health Gainesville is seeking an organized patient access clerk to support our medical office by scheduling patient appointments, collecting co-pays and pre-payments, and reviewing patient balances in line with practice protocols.

You will enter charges accurately, process referrals, greet patients in a professional, friendly manner, and maintain a welcoming waiting area while adhering to UF Health Physicians policies.

Qualifications

• High school diploma or equivalent required.
• Minimum of one year of experience in a financial, business, physician office, or customer service environment required.
• Two years of experience in a business, financial, or physician practice setting preferred.
• Experience validating patient demographics and insurance information is required.
• An associate degree or equivalent coursework may substitute for the required one year of experience.
• Excellent customer service, interpersonal, and telephone communication skills are required.
• Knowledge of CPT and diagnosis coding is preferred.
• Ability to collect patient payments professionally and courteously.
• Demonstrated ability to take initiative, multitask, prioritize responsibilities, and work independently.
• Strong problem-solving skills and the ability to work effectively as part of a team are essential.

Responsibilities

• Schedule and coordinate patient appointments per practice protocols.
• Collect co-payments, pre-payments, and other financial responsibilities.
• Review patient balances and communicate financial information professionally.
• Enter charges accurately and in a timely manner.
• Process referrals and related documentation.
• Greet and assist patients in a professional, courteous, and patient-focused manner.
• Serve as a welcoming point of entry and exit for patients and visitors.
• Maintain a comfortable, efficient waiting room experience.
• Adhere to practice protocols and UF Health Physicians policies and procedures.
• May float to other practice locations or work flexible schedules as needed to support staffing and operational needs.

Skills

Customer service

Communication

Multitasking

Professionalism

Education

High school diploma or equivalent

Associate degree substitution

Job description

UF Health Gainesville is seeking an organized patient access clerk to support our medical office by scheduling patient appointments, collecting co-pays and pre-payments, and reviewing patient balances in line with practice protocols.

You will enter charges accurately, process referrals, greet patients in a professional, friendly manner, and maintain a welcoming waiting area while adhering to UF Health Physicians policies.