Patient Finance Counselor - Fertility Benefits

Prelude Fertility, Inc.; Indianapolis (IN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Coverage

Family Building Support

Paid Parental Leave

Paid Time Off (PTO)

401(k) Plan

Job summary

Indiana Fertility Institute is seeking a Financial Counselor to manage patient accounts, credits, and receivables. You will verify insurance, provide financial counseling, and coordinate billing with internal teams and carriers. The role supports patient retention and accurate account management.

Hours are Monday through Friday, 8 a.m. to 4:30 p.m. A High School diploma is required, with 2+ years in healthcare financial counseling preferred. On-site position with comprehensive benefits.

Qualifications

• Knowledge of third-party and insurance company operating procedures and billing requirements.
• Experience with Microsoft Office and EMR systems.
• Ability to establish cooperative working relationships and prioritize sensitive tasks.

Responsibilities

• Counsel patients on financial options and payment plans.
• Verify insurance benefits and assist with authorization/pre-determination.
• Explain fees and available financial plans to patients in person or by phone.
• Process patient payments and refunds per department procedures.
• Document follow-up notes and maintain daily spreadsheets.

Skills

Insurance knowledge

Microsoft Office

EMR system

Customer service

Education

High School diploma

Associate or Bachelor preferred

Tools

EMR software

Billing software

Job description

Indiana Fertility Institute is seeking a Financial Counselor to manage patient accounts, credits, and receivables. You will verify insurance, provide financial counseling, and coordinate billing with internal teams and carriers. The role supports patient retention and accurate account management.

Hours are Monday through Friday, 8 a.m. to 4:30 p.m. A High School diploma is required, with 2+ years in healthcare financial counseling preferred. On-site position with comprehensive benefits.