Full-Time Financial Counselor: Patient Billing & Benefits

Pinnacle Fertility; Phoenix (AZ); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off (PTO)

Holidays

Retirement savings

Job summary

Pinnacle Fertility is seeking a Financial Counselor to support patients through their fertility journey, guiding them through financial processes and obligations. This full-time role requires on-site work in Scottsdale, AZ and interaction across a multidisciplinary team to deliver compassionate financial experiences.

The position emphasizes patient-facing responsibilities, billing accuracy, and coordination with clinical staff to ensure clear financial communication.

Qualifications

• High school diploma required.
• 1–3 years of experience in a patient-facing front desk, insurance verification, or customer service.
• Expertise in financial counseling, billing, coding, and insurance.
• Proficient in claims, authorizations, and collections.

Responsibilities

• Maintain patient accounts by updating personal, financial, and insurance details.
• Monitor and manage billing and coding processes, ensuring accurate claim submissions, and compliance with regulations.
• Obtain and enter referrals, authorizations, and predeterminations.
• Verify benefits/eligibility and determine procedure deposits.
• Review financial history, collect balances, and escalate unresolved issues.
• Submit daily charge entries for processing.
• Obtain waivers for patients without proper benefits or authorization.
• Review loan programs with patients lacking insurance benefits.
• Serve as a liaison to resolve billing issues with the billing team.
• Collaborate with the clinical team to communicate accurate financial obligations.
• Assist with additional administrative tasks and projects as needed.

Skills

Financial counseling

Billing

Coding

Insurance

Education

High school diploma

Tools

Billing software

Job description

Pinnacle Fertility is seeking a Financial Counselor to support patients through their fertility journey, guiding them through financial processes and obligations. This full-time role requires on-site work in Scottsdale, AZ and interaction across a multidisciplinary team to deliver compassionate financial experiences.

The position emphasizes patient-facing responsibilities, billing accuracy, and coordination with clinical staff to ensure clear financial communication.