Patient & Family Visitor Experience Coordinator

UC Health; Cincinnati (OH); On-site; USD 28,000 - 40,000; Full time

Job summary

UC Health in Cincinnati, OH, seeks an individual to greet visitors, coordinate patient visits, and act as a liaison between families and the healthcare team. The role emphasizes compassionate communication, safety awareness, and exemplary service in a busy hospital lobby.

The position requires a high school graduate and offers opportunities to interact with patients, families, and staff, supporting a positive patient experience at UC Health.

Qualifications

• High school graduate is required.

Responsibilities

• Greet visitors with high-quality customer service and identify patient/family needs, providing comfort and courtesy while they wait.
• Round regularly inside and outside the hospital to promote safety and enforce policies.
• Manage lobby and waiting areas, identifying safety concerns and potential risks.
• Coordinate patient visits with nursing and social work staff, acting as a liaison between visitors and the healthcare team.
• Escort visitors into patient care areas and maintain patient visitation logs.
• Respond to inquiries, requests for services, patient complaints, and service recovery to ensure patient satisfaction.

Education

High School Graduate

Job description

UC Health in Cincinnati, OH, seeks an individual to greet visitors, coordinate patient visits, and act as a liaison between families and the healthcare team. The role emphasizes compassionate communication, safety awareness, and exemplary service in a busy hospital lobby.

The position requires a high school graduate and offers opportunities to interact with patients, families, and staff, supporting a positive patient experience at UC Health.