Patient & Family Experience Project Lead

UMass Memorial Health; Worcester (MA); On-site; USD 68,000 - 123,000; Full time

Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Health is seeking a Project Manager to lead patient experience improvement initiatives. You will oversee multiple projects from planning through execution, coordinating with hospital leadership, clinical staff and administrative teams.

The role emphasizes data-driven reporting, stakeholder communications, and adherence to Lean and quality improvement principles in a dynamic healthcare setting.

Qualifications

• Bachelor's degree in Business, Healthcare or related field.
• Must have driver's license to move between campuses as necessary.
• Master's degree in Business, Healthcare or related field.
• Five years related work experience in Business, Healthcare or related field.
• Three years of project management experience.
• Strong organizational and communication skills.

Responsibilities

• Designs hospital-wide improvement projects and initiatives across departments.
• Manages projects to completion with defined timelines and deliverables.
• Develops project metrics and reports for leadership.
• Collaborates with leaders, providers and staff on best practices.
• Communicates project status and outcomes to stakeholders.

Skills

Project management

Communication

Leadership

Multi-tasking

Analytical thinking

Education

Bachelor's degree in Business/Healthcare

Master's degree in Business/Healthcare

Tools

PowerPoint

Excel

Word

Access

Job description

UMass Memorial Health is seeking a Project Manager to lead patient experience improvement initiatives. You will oversee multiple projects from planning through execution, coordinating with hospital leadership, clinical staff and administrative teams.

The role emphasizes data-driven reporting, stakeholder communications, and adherence to Lean and quality improvement principles in a dynamic healthcare setting.