Patient Experience Transformation Lead

Geisinger; Wilkes-Barre (Luzerne County); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Full benefits (health, dental, and vision) starting on day one

401(k) plan with automatic contributions

Paid time off

Tuition reimbursement up to $5,000

Employee Assistance Program (EAP)

Job summary

Direct Jobs is looking for a candidate to enhance patient experience through leadership and expertise in improvement initiatives. You will lead key projects, monitor satisfaction ratings, and collaborate on goals to enhance overall patient experience.

With a Bachelor's degree in a healthcare-related field as a preference and at least 5 years in managing projects or customer service, the candidate will be accountable for providing training and support to ensure success in this role.

Qualifications

• Minimum of 5 years managing people, processes, or projects.
• Minimum of 5 years in customer service.

Responsibilities

• Leads Patient Experience improvement initiatives.
• Monitors patient satisfaction ratings.
• Identifies opportunities for improvement in patient experience.
• Provides training and coaching for staff.

Skills

Leadership

Customer Service

Project Management

Patient Satisfaction Improvement

Education

Bachelor's Degree (Healthcare Related Preferred)

Job description

Direct Jobs is looking for a candidate to enhance patient experience through leadership and expertise in improvement initiatives. You will lead key projects, monitor satisfaction ratings, and collaborate on goals to enhance overall patient experience.

With a Bachelor's degree in a healthcare-related field as a preference and at least 5 years in managing projects or customer service, the candidate will be accountable for providing training and support to ensure success in this role.