Patient Experience Program Manager

Prime Healthcare; Woonsocket (RI); On-site; USD 90,000 - 120,000; Full time

Job summary

Landmark Medical Center in Woonsocket, RI, part of Prime Healthcare, seeks a patient experience improvement expert to lead quality initiatives across facilities. You will analyze patient experience data, train leaders, and drive strategic improvements to ensure top-tier service delivery.

The role requires strong communication, project management, and the ability to coordinate with regional directors to implement system-wide improvements and sustain positive patient experiences.

Qualifications

• Experience consulting or coaching on patient experience in healthcare.
• Bachelor’s Degree in Business, Healthcare or related field preferred.
• Excellent written and oral communication and presentation skills.
• Strong interpersonal skills to interact with diverse stakeholders.
• Time management and self-starting initiative.
• Ability to manage multiple projects and deadlines with attention to detail.
• Knowledge of CAHPS, reputation management and value-based reimbursement.
• Strong computer literacy: Word, PowerPoint, Excel, Acrobat.
• Willingness to travel to all entity locations within the service area.

Responsibilities

• Serve as knowledge, quality and process expert on patient experience improvement.
• Act as point of contact for facilities and respond to patient experience inquiries and reports.
• Plan and provide training, coaching and evaluation in patient experience improvement.
• Prepare and present reports on progress of patient experience goals.
• Monitor, report and analyze patient experience data to identify priorities.
• Lead or participate in region-wide patient experience teams and improvement activities.
• Support other teams’ work related to patient experience outcomes and system-wide improvements.

Skills

Communication skills

Presentation skills

Time management

Organizational skills

Project management

Travel readiness

Education

Bachelor’s Degree in Business, Healthcare or a related field

Tools

Word

PowerPoint

Excel

Adobe Acrobat

Job description

Landmark Medical Center in Woonsocket, RI, part of Prime Healthcare, seeks a patient experience improvement expert to lead quality initiatives across facilities. You will analyze patient experience data, train leaders, and drive strategic improvements to ensure top-tier service delivery.

The role requires strong communication, project management, and the ability to coordinate with regional directors to implement system-wide improvements and sustain positive patient experiences.