Patient & Family Experience Liaison

Berger Health System; Columbus (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

OhioHealth is seeking a Communications Liaison for Integrated Cancer Care to serve as a critical link between patients, families, and hospital staff on an assigned unit. This role ensures patient and family needs are met and provides backup support for scheduling and material ordering.

The ideal candidate has strong communication and customer service skills, a year of hospital experience, and the ability to work with diverse populations.

Qualifications

• Excellent communication and customer service skills.
• Conflict resolution abilities.
• Ability to work with diverse patient populations.
• Minimum 1 year hospital experience.

Responsibilities

• Greets patients and acts as liaison between staff and patients.
• Maintains open communication with patients and families during their stay.
• Collaborates with departments to optimize unit perceptions for families.
• Backs up scheduling and material ordering for the unit.
• Collects data on program utilization and reviews patient surveys.

Skills

Communication

Customer service

Conflict resolution

Diversity training

Education

High School or GED

Job description

OhioHealth is seeking a Communications Liaison for Integrated Cancer Care to serve as a critical link between patients, families, and hospital staff on an assigned unit. This role ensures patient and family needs are met and provides backup support for scheduling and material ordering.

The ideal candidate has strong communication and customer service skills, a year of hospital experience, and the ability to work with diverse populations.