Communications Liaison

Berger Health System; Columbus (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

OhioHealth is seeking a Communications Liaison for Integrated Cancer Care to serve as a critical link between patients, families, and hospital staff on an assigned unit. This role ensures patient and family needs are met and provides backup support for scheduling and material ordering.

The ideal candidate has strong communication and customer service skills, a year of hospital experience, and the ability to work with diverse populations.

Qualifications

• Excellent communication and customer service skills.
• Conflict resolution abilities.
• Ability to work with diverse patient populations.
• Minimum 1 year hospital experience.

Responsibilities

• Greets patients and acts as liaison between staff and patients.
• Maintains open communication with patients and families during their stay.
• Collaborates with departments to optimize unit perceptions for families.
• Backs up scheduling and material ordering for the unit.
• Collects data on program utilization and reviews patient surveys.

Skills

Communication

Customer service

Conflict resolution

Diversity training

Education

High School or GED

Job description

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.Job Description Summary:The Communications Liaison acts as a liaison between the patient, family and hospital staff for an assigned, specific unit, ensuring patient and family needs are being met. This position also provides backup support for scheduling and material ordering.Responsibilities And Duties:50%Greets patients. Acts as liaison between staff and patients. Maintains constant communication with patients and families throughout their stay in unit. Ensures family s needs are met within unit. Works collaboratively with other departments to optimize patient and family perceptions of unit.25%Identifies areas and situations to maximize utilization of resources available to family. Determines any unmet needs of patients and/or families.10%Works with volunteer staff and provides support to staff to ensure appropriate coverage in unit.5%Data collection: Acquires and evaluates data elements regarding program utilization. Monitors quality of program and reviews patient surveys to follow-up on potential customer service issues, as necessary.5%Assists in development and creation of patient/family education materials. Works with other hospital resources to promote and utilize materials as needed.5%Performs other unit related duties as assigned.Minimum Qualifications:High School or GED (Required)Additional Job Description:Communication and customer service skills, conflict resolution, and diversity training. Minimum 1 yr. previous hospital Experience .Work Shift:DayScheduled Weekly Hours :40DepartmentIntegrated Cancer CareJoin us!... if your passion is to work in a caring environment... if you believe that learning is a life-long process... if you strive for excellence and want to be among the best in the healthcare industryEqual Employment OpportunityOhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment