Patient & Family Experience Advocate

Northwell Health; New York (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

Northwell Health seeks a patient liaison to serve as a bridge between care providers, patients and families, maintaining ongoing communication and assisting with non-medical information and resources.

The role conducts rounds across waiting rooms and treatment areas to check satisfaction, guides patients to services, and explains patient rights and policies; responds to concerns and provides directions within hospital.

Qualifications

• High School Diploma or equivalent is required.
• 0-1 years of relevant experience is required.

Responsibilities

• Maintains ongoing communication with patients and their families.
• Makes periodic rounds of the waiting room, examination areas, lobby, treatment floors, emergency room etc. to check in with patients and/or families and assess satisfaction and comfort level.
• Assists patients and families by obtaining answers to questions including non-clinical information on the status and causes of delays.
• Provides directions to other areas of the hospital such as the cafeteria, public restrooms, chapel etc.
• Provides general, public information regarding other hospital services and programs.
• Interprets and communicates the Patient Bill of Rights and other policies and procedures to patients, families, staff and volunteers.
• Communicates any concerns needing immediate attention to the appropriate staff person (e.g. Nursing, Security, Access Services, Maintenance etc.).
• Responds to some comfort needs for patients as approved by nursing.
• Escorts families to the patient’s exam room, when appropriate.
• Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Education

High School Diploma or equivalent

0-1 years of relevant experience

Job description

Northwell Health seeks a patient liaison to serve as a bridge between care providers, patients and families, maintaining ongoing communication and assisting with non-medical information and resources.

The role conducts rounds across waiting rooms and treatment areas to check satisfaction, guides patients to services, and explains patient rights and policies; responds to concerns and provides directions within hospital.