Communications Liaison

Berger Health System; United States; On-site; USD 40,000 - 56,000; Full time

Job summary

OhioHealth is seeking a Communications Liaison to serve as the bridge between patients, families and hospital staff on an assigned unit, ensuring needs are met and information is communicated clearly. Day shift, 40 hours weekly.

In addition to frontline patient contact, the role provides backup support for scheduling and order/stock of patient education materials, helping to improve the patient and family experience.

Qualifications

• High School or GED (Required).
• Communication and customer service skills, conflict resolution, and diversity training. Minimum 1 yr. previous hospital experience.

Responsibilities

• Greets patients and acts as liaison between staff and patients to ensure family needs are met on the unit.
• Identifies opportunities to maximize utilization of resources for families and determine unmet needs.
• Works with volunteer staff to ensure appropriate coverage in the unit.
• Data collection: gathers data on program utilization and follows up on patient surveys for service improvements.
• Assist in developing patient/family education materials and promote materials.
• Performs other unit-related duties as assigned.

Skills

Communication

Customer service

Conflict resolution

Diversity training

Education

High School Diploma or GED

Job description

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

Job Description Summary:

The Communications Liaison acts as a liaison between the patient, family and hospital staff for an assigned, specific unit, ensuring patient and family needs are being met. This position also provides backup support for scheduling and material ordering.

Responsibilities And Duties:

• 50% Greets patients. Acts as liaison between staff and patients. Maintains constant communication with patients and families throughout their stay in unit. Ensures family s needs are met within unit. Works collaboratively with other departments to optimize patient and family perceptions of unit.
• 25% Identifies areas and situations to maximize utilization of resources available to family. Determines any unmet needs of patients and/or families.
• 10% Works with volunteer staff and provides support to staff to ensure appropriate coverage in unit.
• 5% Data collection: Acquires and evaluates data elements regarding program utilization. Monitors quality of program and reviews patient surveys to follow-up on potential customer service issues, as necessary.
• 5% Assists in development and creation of patient/family education materials. Works with other hospital resources to promote and utilize materials as needed.
• 5% Performs other unit related duties as assigned.

Minimum Qualifications:

• High School or GED (Required)
• Communication and customer service skills, conflict resolution, and diversity training. Minimum 1 yr. previous hospital Experience .

Work Shift: Day

Scheduled Weekly Hours : 40

Department Integrated Cancer Care

Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment

We Are Inspired to Do Our Best. OhioHealth is a nationally recognized, innovative healthcare system delivering world-class patient care in a supportive, professional environment filled with limitless opportunities to learn and grow. We are a unique organization in the healthcare field. Our model system of facilities encompasses a wide scope of expertise and care. For professionals, we are a place where people committed to doing their best are given the tools and resources to accomplish our mission every single day. OhioHealth is recognized as a Great Place to Work CertifiedTM organization. The Great Place to Work® is a global authority on high-trust, high-performance workplace cultures. This recognition is one measure of our success in achieving a part of our vision ̶ to be an organization "where people want to work."