Patient & Family Experience Coach: CAHPS & Service Innovation

multicare; Tacoma (WA); Vor Ort; USD 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Generous PTO

Code Lavender

Employee Assistance Programs

Zusammenfassung

MultiCare seeks a Patient and Family Experience Coach to drive patient-centered strategies across services and CAHPS improvement initiatives. You will lead advisory interactions, design consumer-focused experience programs, and partner with leaders to embed best practices in the patient journey.

The role emphasizes collaboration with committees and community stakeholders to hardwire exceptional patient and family engagement while advancing service excellence in a dynamic healthcare setting.

Qualifikationen

• Bachelor's degree in healthcare, business, education, organizational development, or related field is required.
• Ten years of experience in a health care setting or equivalent.
• In-depth knowledge of CAHPS patient experience surveying and related programs.
• Experience facilitating patient advocacy groups or similar groups.
• Experience designing customer service programs to support organizational goals.
• Operational healthcare experience is preferred.
• Baseline understanding of Power BI functionality is preferred.

Aufgaben

• Identifies, designs, and implements patient experience best practices and CAHPS improvement strategies.
• Assesses internal patient and family experience processes and benchmarking services.
• Researches and innovates service practices with leadership, vendors, and experts to improve patient experience performance.
• Develops tactics addressing changing needs in virtual health and consumerism.

Kenntnisse

Patient advocacy

Customer service

Leadership

Ausbildung

Bachelor's degree in healthcare, business, education, organizational development, or related field

Advanced education in healthcare, business, or coaching

Tools

Power BI

Jobbeschreibung

MultiCare seeks a Patient and Family Experience Coach to drive patient-centered strategies across services and CAHPS improvement initiatives. You will lead advisory interactions, design consumer-focused experience programs, and partner with leaders to embed best practices in the patient journey.

The role emphasizes collaboration with committees and community stakeholders to hardwire exceptional patient and family engagement while advancing service excellence in a dynamic healthcare setting.