Full-Time Patient & Family Concierge, Senior

Upmc Passavant; Pittsburgh (Allegheny County); On-site; USD 26,000 - 39,000; Full time

Job summary

UPMC Passavant is hiring a Senior Patient and Family Concierge for on-site, day-shift work at the Pittsburgh facility. This role focuses on administrative support within PACU, including coordinating tests, admissions, and chart maintenance to enhance patient experiences.

The position requires a HS diploma or equivalent and 6 months of related concierge experience, with opportunities for internal advancement based on performance. Shifts are Monday–Friday, 40 hours, with no weekends or holidays.

Qualifications

• High School diploma OR one year of previous job experience in lieu of HS Diploma/GED.
• 6 months of experience as a Patient & Family Concierge or equivalent.
• Demonstrated competency in all responsibilities of Patient & Family Concierge role.
• Internal promotions to this level are based on the discretion of the business unit’s assessment of employee performance.
• Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times.
• Completion of 1 annual contribution from these options: hospital/department committee participation, participation in departmental project, peer interviewer, onboarding/precepting of other Experience Concierges.
• Ability to follow written and verbal instructions

Responsibilities

• Handle department administrative tasks: answer phones, transfer calls, print reports, enter and communicate physician orders, distribute mail, and check crash carts.
• Coordinate patient tests, procedures, and transports; complete errands; order and maintain CyraCom equipment; assign Responder 5 and phones.
• Build and maintain patient charts, file papers, manage auto-print reports, and print chart copies upon request.
• Complete patient admissions, discharges, and transfers through the electronic health record.
• Update Bedboards and communicate changes; place work orders or contact Biotronics for equipment issues.

Education

High School diploma or equivalent

Job description

Job ID: 8203339630

Status: Full-Time

Regular/Temporary: Regular

Shift: Day Job

Work Arrangement: On-site

Facility: UPMC Passavant

Department: PACU APS

Location: 9100 Babcock Blvd, Pittsburgh, PA

Union Position: No

Salary Range: $ 18.79-28.03 USD

Join Our Community!

Are you passionate about the patient experience and seeking growth opportunities? UPMC is dedicated to providing each patient with the right care, in the right way, at the right time, every time. Our Patient and Family Concierges are essential partners in that mission, enhancing the patient experience at UPMC with positivity and integrity. Join us as we provide Life Changing Medicine to our community.

Position:

Full-Time Patient and Family Concierge, Senior

Department:

PACU

Location:

UPMC Passavant

Shifts:

Monday – Friday 40 hours/week. Shifts will be further discussed during an interview. No weekends, overnights, or holidays required!

• Title and salary are based on education and experience.

Responsibilities

The primary function of the Patient & Family Concierge, Senior is administrative. Duties will include the following:

• Handle department administrative tasks: answer phones, transfer calls, print reports, enter and communicate physician orders, distribute mail, and check crash carts.
• Coordinate patient tests, procedures, and transports; complete errands; order and maintain CyraCom equipment; assign Responder 5 and phones.
• Build and maintain patient charts, file papers, manage auto-print reports, and print chart copies upon request.
• Complete patient admissions, discharges, and transfers through the electronic health record.
• Update Bedboards and communicate changes; place work orders or contact Biotronics for equipment issues.

Destination Coordinator

• Greet and assist hospital guests.
• Provide directions and information.
• Use computers for patient information while respecting confidentiality.

EVS Associate

• Clean assigned areas and remove trash.
• Make beds and ensure cleanliness.
• Report issues to the supervisor.

Transporter

• Safely transport patients and equipment.
• Deliver supplies and record transportation data.
• Report activities to the manager.

Supply & Equipment Management

• Order and organize supplies.
• Maintain inventory and check expiration dates.
• Monitor and stock patient and supply areas.

Patient Care Support

• Respond to call lights and assist patients.
• Round hourly and distribute care plans.
• Perform audits and update bulletin boards.
• Follow mandatory reporting procedures.
• Performs in accordance with system-wide competencies/behaviors.
• Performs other duties as assigned

Qualifications

• High School diploma OR one year of previous job experience required in lieu of HS Diploma/GED.
• 6 months of experience as a Patient & Family Concierge or equivalent
• Demonstrated competency in all responsibilities of Patient & Family Concierge role
• Internal promotions to this level are based on the discretion of the business unit’s assessment of employee performance
• Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times
• Completion of 1 annual contribution from these options: hospital/department committee participation, participation in departmental project, peer interviewer, onboarding/precepting of other Experience Concierges
• Ability to follow written and verbal instructions

Licensure, Certifications, And Clearances

• Act 34