Patient & Family Experience Concierge

UPMC; New Castle (PA); On-site; USD 33,000 - 47,000; Full time

Job summary

UPMC Jameson Hospital in New Castle, PA is hiring a Full-time Patient & Family Concierge to support the Emergency Department team. This role greets patients and families, guides them to destinations, and helps with information about visiting hours and hospital policies.

Responsibilities include coordinating transportation, assisting with meals, maintaining unit cleanliness, and supporting telehealth cart setup and supply management.

Qualifications

• High School diploma or GED or enrollment in HS/GED program.
• Previous healthcare or customer service experience is a plus.
• Ability to follow written and verbal instructions.

Responsibilities

• Greet and guide patients and families to destinations.
• Provide directions, distribute policies, and assist with parking and passes.
• Clean and maintain patient areas and equipment per procedures.
• Transport patients and supplies safely between units.
• Set up and retrieve telehealth carts and ensure functionality.
• Answer unit phones and respond to call lights.

Education

High School Diploma or GED

Job description

UPMC Jameson Hospital in New Castle, PA is hiring a Full-time Patient & Family Concierge to support the Emergency Department team. This role greets patients and families, guides them to destinations, and helps with information about visiting hours and hospital policies.

Responsibilities include coordinating transportation, assisting with meals, maintaining unit cleanliness, and supporting telehealth cart setup and supply management.