Patient & Family Experience Advocate

Brigham and Women's Hospital, Inc.; Boston (MA); On-site; USD 58,000 - 85,000; Full time

Job summary

The Brigham and Women's Hospital, Inc. in Boston is seeking a Patient Relations/Advocacy professional to promote positive patient experiences and address concerns with empathy and discretion.

You will gather feedback, educate patients about policies, ensure privacy, and collaborate with staff to resolve issues while upholding patient rights and improving services across Mass General Brigham.

Qualifications

• Bachelor's degree preferred in healthcare management, social work, or related field.
• Experience in patient relations/advocacy or similar role.
• Ability to handle confidential information with discretion.

Responsibilities

• Serve as primary contact for patients and families, addressing inquiries and feedback.
• Provide emotional support and guidance during challenging situations.
• Advocate for patients' rights and ensure their voices are respected in care decisions.
• Mediate and resolve concerns promptly and with empathy.
• Collect and analyze patient feedback to drive service improvements.

Skills

Patient rights

Communication

Conflict resolution

Data collection

Privacy & confidentiality

Healthcare regulation

Quality improvement

Education

Bachelor's Degree Healthcare Management

Bachelor's Degree Social Work

Bachelor's Degree Related Field

Job description

The Brigham and Women's Hospital, Inc. in Boston is seeking a Patient Relations/Advocacy professional to promote positive patient experiences and address concerns with empathy and discretion.

You will gather feedback, educate patients about policies, ensure privacy, and collaborate with staff to resolve issues while upholding patient rights and improving services across Mass General Brigham.