Patient & Family Experience Advocate

2200 The Brigham and Women's Hospital, Inc.; Boston (MA); On-site; USD 58,000 - 85,000; Full time

Job summary

The Brigham and Women's Hospital, Inc. is seeking a Patient Relations/Advocacy professional to promote positive patient experiences and address concerns with patient-centered care.

You will act as a primary contact for patients and families, resolving inquiries and feedback with empathy. Responsibilities include advocating for patient rights, gathering feedback, educating on hospital policies, and maintaining confidential records while ensuring privacy and regulatory compliance in onsite Boston

Qualifications

• Bachelor’s degree in healthcare management, social work, or related field.
• 2–3 years of patient relations/advocacy experience.
• Knowledge of patient rights, healthcare regulations, and quality improvement.

Responsibilities

• Serve as a primary point of contact for patients and families, addressing inquiries, concerns, and feedback.
• Provide emotional support and guidance to patients and families during challenging situations.
• Advocate for patients' rights and ensure voices are heard in care decisions.
• Mediate and resolve patient and family concerns promptly and empathetically.
• Gather and analyze patient feedback and satisfaction data to drive improvements.
• Educate patients and families about hospital policies and available resources.
• Maintain confidential records of concerns, feedback, and resolutions.

Skills

Communication

Interpersonal skills

Conflict resolution

Data analysis

Confidentiality

Patient rights

Education

Bachelor's in Healthcare Management

Bachelor's in Social Work

Job description

The Brigham and Women's Hospital, Inc. is seeking a Patient Relations/Advocacy professional to promote positive patient experiences and address concerns with patient-centered care.

You will act as a primary contact for patients and families, resolving inquiries and feedback with empathy. Responsibilities include advocating for patient rights, gathering feedback, educating on hospital policies, and maintaining confidential records while ensuring privacy and regulatory compliance in onsite Boston