Compassionate Hospital Guest Services Concierge

Vanderbilt University Medical Center; Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Vanderbilt University Medical Center's Patient & Guest Services team seeks frontline staff to assist families, visitors and staff. You will assess guest needs and resolve issues to deliver outstanding service across the medical center.

This seated information-desks role features 10-hour shifts with a 3/4 week rotation, including every-other weekend and major holiday. You will work at Ayers desk and the adult hospital information desk, move flexibly, and use EPIC for patient information and

Qualifications

• Empathy and compassion in patient care
• Experience in high-volume environments
• Excellent communication and interpersonal skills
• Familiarity with EPIC or similar patient information systems

Responsibilities

• Assists patients and visitors with information, resources and directions.
• Facilitates communication between patients, visitors, physicians and staff to ensure smooth patient flow.
• Contributes to process improvements and supports shared decision making.
• The role may include additional duties as assigned.

Job description

Vanderbilt University Medical Center's Patient & Guest Services team seeks frontline staff to assist families, visitors and staff. You will assess guest needs and resolve issues to deliver outstanding service across the medical center.

This seated information-desks role features 10-hour shifts with a 3/4 week rotation, including every-other weekend and major holiday. You will work at Ayers desk and the adult hospital information desk, move flexibly, and use EPIC for patient information and