Patient & Family Advisory Programs Lead

ECU Health; Greenville (NC); On-site; USD 30,000 - 44,000; Full time

Job summary

ECU Health is seeking a dedicated professional to develop, coordinate, implement, and evaluate patient, family, and team member advisory programs across ECU Health. You will liaise with patients, families, advisors, clinical teams, and community stakeholders to embed the patient and family voice in organizational decisions and quality initiatives.

You will recruit and onboard advisors, support PFACs, coordinate committees, and drive program development to strengthen patient engagement and

Qualifications

• Bachelor's degree required.
• Master's degree preferred.
• Minimum 1 year experience leading advisory councils, volunteer programs, patient engagement initiatives, community engagement programs, and quality improvement projects.
• Proficiency with Microsoft 365 applications, SharePoint, Teams, Excel, and data management platforms required.
• Regional travel to ECU Health facilities is required.
• Ability to build relationships with patients, families, community members, clinicians, and organizational leaders; experience facilitating groups, committees, and collaborative work teams; comfortable speaking to medium to large groups in meetings, web-conferences or in person.
• Experience with project management, performance improvement methodologies, data analysis, and report preparation preferred.

Responsibilities

• Advisor Recruitment, Onboarding, and Engagement: Recruit, screen, interview, onboard and engage PFAs, PFAC Partners, Community Advisors, focus group participants, and team member advisory participants.
• PFAC Program Administration: Coordinate and support local and system-level PFACs, ensure processes, participation, meetings, documentation, and follow-up of action items.
• Committee and Project Integration: Partner with executives and leaders to identify opportunities for advisor engagement on committees and improvement teams.
• Strategic Program Development: Develop and evaluate programs strengthening patient and family engagement, including advisor rounding and storytelling initiatives.
• Advisor Rounding and Peer Support Programs: Coordinate rounding activities and peer-support initiatives with operational leaders.
• Performance Improvement and Standardization: Support quality improvement initiatives; develop dashboards and SOPs.
• Meeting Facilitation and Program Coordination: Develop agendas, facilitate meetings, record minutes, manage action plans.
• Data Management and Reporting: Maintain advisor databases and generate reports and dashboards for leadership.
• Communications and Outreach: Develop newsletters, educational materials, and outreach resources; represent ECU Health at events.
• Relationship Management and Consultation: Advise on engagement strategies and advisor placement for organizational initiatives.
• Student and Professional Development Coordination: Coordinate internships and student experiences supporting patient experience programs.
• Administrative Operations: Calendar management, travel coordination, budget tracking, and other operational responsibilities.

Skills

Relationship building

Public speaking

Facilitation

Project management

Education

Bachelor's degree

Master's degree

Tools

Microsoft 365

SharePoint

Teams

Excel

Smartsheet

Job description

ECU Health is seeking a dedicated professional to develop, coordinate, implement, and evaluate patient, family, and team member advisory programs across ECU Health. You will liaise with patients, families, advisors, clinical teams, and community stakeholders to embed the patient and family voice in organizational decisions and quality initiatives.

You will recruit and onboard advisors, support PFACs, coordinate committees, and drive program development to strengthen patient engagement and