UX Writer — Patient Intakes & Clinical Workflows

Bask Health; New York (NY); On-site; USD 100,000 - 140,000; Full time

Job summary

Bask Health is hiring a UX Writer, Intakes & Clinical Workflows to craft clear, accurate, and intuitive language across patient intake and healthcare-related software experiences. You will focus on language users encounter in intake questionnaires, clinical processes, and forms containing sensitive information.

You'll collaborate with product designers, PMs, engineers, and SMEs to ensure language reflects approved medical content, supports multi-step forms, and maintains consistent terminology

Qualifications

• 3+ years of professional experience in UX writing, content design, product writing, or a closely related field.
• Portfolio or writing samples demonstrating UX writing for digital products.
• Excellent writing, editing, and proofreading skills.
• Experience writing content for web or mobile applications.
• Strong understanding of user-centered writing principles.
• Ability to simplify complicated information while preserving accuracy.
• Experience writing form labels, instructions, helper text, and validation messages.
• Familiarity with multi-step forms and complex digital workflows.
• Understanding of plain-language communication principles.
• Strong attention to terminology, consistency, and precise wording.
• Experience collaborating with product designers and product managers.
• Ability to work effectively with software engineers during implementation.
• Familiarity with UX writing guidelines or content design systems.
• Understanding of accessibility and inclusive writing practices.
• Experience maintaining consistent language across product experiences.
• Familiarity with health literacy and plain-language healthcare writing.
• Experience working with clinicians, pharmacists, or healthcare operations teams.
• Understanding of HIPAA and healthcare-related privacy considerations.
• Experience writing for sensitive or high-stakes digital interactions.
• Familiarity with patient onboarding and eligibility-related workflows.
• Experience contributing to terminology libraries or content style guides.
• Understanding of WCAG accessibility guidelines.

Responsibilities

• Write clear, accurate, and accessible UX content for patient intake questionnaires.
• Develop question labels, instructions, helper text, and response options for digital forms.
• Improve language throughout multi-step patient intake experiences.
• Write content for conditional questions and branching questionnaire flows.
• Create clear instructions for required fields and information requests.
• Develop validation messages that help users correct incomplete or invalid responses.
• Write error messages and recovery guidance for interrupted workflows.
• Create confirmation messages and next-step instructions following questionnaire submission.
• Help users understand the difference between submitting information and receiving subsequent clinical review.
• Collaborate with product designers to improve the clarity of complex forms.
• Review questionnaire prototypes to identify confusing or ambiguous wording.
• Support content for approved clinical and pharmacy-related workflows.
• Work with appropriate subject matter experts to validate specialized terminology.
• Maintain consistent language across related questions and workflow steps.
• Develop reusable writing patterns for common questionnaire interactions.
• Contribute to UX writing standards and content guidelines.
• Apply plain-language principles to patient-facing instructions.
• Support accessible content for users with different reading and comprehension needs.
• Work with product managers to understand content requirements and workflow objectives.
• Collaborate with engineers to ensure interface copy is implemented accurately.
• Review how content behaves within conditional and dynamically generated forms.
• Partner with UX researchers to evaluate question comprehension and task completion.
• Incorporate usability feedback into writing improvements.
• Identify wording that may unintentionally influence or confuse user responses.
• Support consistent terminology across configurable merchant questionnaires.
• Document writing decisions and terminology recommendations.
• Participate in design reviews and content quality checks before release.
• Own assigned UX writing projects from initial requirements through implementation and iteration.

Tools

Figma

Job description

Bask Health is hiring a UX Writer, Intakes & Clinical Workflows to craft clear, accurate, and intuitive language across patient intake and healthcare-related software experiences. You will focus on language users encounter in intake questionnaires, clinical processes, and forms containing sensitive information.

You'll collaborate with product designers, PMs, engineers, and SMEs to ensure language reflects approved medical content, supports multi-step forms, and maintains consistent terminology