Patient Experience & Trial Scheduling Lead

Care Access; Brandon (FL); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Paid Time Off

Health insurance

401(k) Retirement Plan with Company 匹配

Career growth opportunities

On-site amenities

Job summary

Care Access is shaping the future of health by bringing clinical research and health services directly to communities. The Patient Services Liaison role focuses on scheduling, diaries, and patient support to ensure a high-quality patient experience and efficient trial visits.

Working with researchers and study coordinators, you will help patients navigate study procedures and applications, maintaining calm, professional guidance in a fast-paced, on-site environment.

Qualifications

• Bachelor's Degree required or equivalent experience.
• 2+ years of experience in patient services, clinical coordination, or a healthcare-related role.
• Experience in clinical trials or research setting preferred.
• Understanding of GDPR (RODO) regulations and patient privacy standards.
• Familiar with Microsoft tools (Excel, Word, PowerPoint, Outlook, ...)
• Knowledge of English - communicative.

Responsibilities

• Serve as the primary contact for patients, providing clear communication regarding study procedures, visit schedules, and expectations.
• Coordinate, schedule, confirm, and reschedule patient visits in line with protocol and site capacity.
• Maintain site calendars and patient visit diaries, aligning investigators, coordinators, and site staff.
• Support patient use of study-related applications, diaries, and required documentation when delegated.
• Assist with future medicine programs by supporting screenings and guiding patients through care experiences.
• Perform day-to-day administrative tasks to support site operations, including documentation and records.
• Manage site diaries, calendars, and appointment systems for visibility and accuracy.
• Prepare visit-specific materials and devices per visit schedules and study protocols.
• Ensure accurate registration of appointments and timely updates in systems.
• Coordinate logistics related to patient visits.

Skills

Communication

Organization

Teamwork

MS Excel

Independence

Problem solving

Education

Bachelor's Degree

Tools

MS Word

MS Excel

PowerPoint

Outlook

Job description

Care Access is shaping the future of health by bringing clinical research and health services directly to communities. The Patient Services Liaison role focuses on scheduling, diaries, and patient support to ensure a high-quality patient experience and efficient trial visits.

Working with researchers and study coordinators, you will help patients navigate study procedures and applications, maintaining calm, professional guidance in a fast-paced, on-site environment.