Clinical Trial Patient Experience Coordinator

Care Access; Tyler (TX); On-site; USD 48,712,000 - 74,501,000; Full time

Benefits offered by this job

PTO & Holidays

Medical/Dental/Vision insurance

HSA & FSA

Disability insurance

401(k) Match

Job summary

Care Access is dedicated to improving health outcomes by bringing clinical research and health services directly to communities. We are seeking a Patient Services Liaison to ensure a high-quality patient experience and efficient coordination of trial visits.

You will schedule visits, support patient use of study applications, and collaborate closely with investigators and site staff to maintain smooth operations and strong patient relationships.

Qualifications

• Bachelor’s Degree required or equivalent experience.
• 2+ years in patient services, clinical coordination, or healthcare role; trials experience preferred.
• Understanding of GDPR (RODO) regulations and patient privacy standards.
• Knowledge of Microsoft tools (Excel, Word, PowerPoint, Outlook, ...)
• Knowledge of English - communicative.

Responsibilities

• Serve as the primary contact for patients with clear and timely communication regarding study procedures, visit schedules, and expectations.
• Coordinate, schedule, confirm, and reschedule patient visits in alignment with protocol requirements and site capacity.
• Maintain accurate site calendars and patient visit diaries, ensuring alignment across investigators, coordinators, and site staff.
• Support patient use of study-related applications, diaries, and required documentation as required if delegated on the study.
• Perform day-to-day administrative tasks to support smooth site operations, including documentation preparation, filing, and record maintenance.
• Manage site diaries, calendars, and appointment systems to ensure visibility and accuracy of all patient visits and site activities.

Skills

Communication

Team collaboration

Organization

Problem solving

Independent work

Education

Bachelor's Degree

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Care Access is dedicated to improving health outcomes by bringing clinical research and health services directly to communities. We are seeking a Patient Services Liaison to ensure a high-quality patient experience and efficient coordination of trial visits.

You will schedule visits, support patient use of study applications, and collaborate closely with investigators and site staff to maintain smooth operations and strong patient relationships.