Patient Experience & Treatment Coordinator

West Coast Dental Administrative Services Llc; Corona (CA); On-site; USD 33,000 - 39,000; Full time

Job summary

West Coast Dental Administrative Services Llc is seeking a Dental Treatment Coordinator in Corona, CA to drive case acceptance and deliver an exceptional patient experience. This full-time role blends sales, hospitality, and patient education to help patients understand treatment value while supporting office growth.

Ideal candidates will have strong communication, a confident, people-focused approach, and a track record in customer service or sales in a fast-paced dental or healthcare

Qualifications

• 1+ years of sales, customer service, hospitality, or patient-facing experience.
• Proven ability to build rapport and connect with patients.
• Strong communication and closing skills.
• Dental or healthcare experience is a plus, but not required.
• Comfortable discussing financial arrangements.
• Outgoing, positive personality with willingness to engage customers.

Responsibilities

• Deliver an outstanding customer experience that makes patients feel welcomed, valued, and comfortable.
• Build strong relationships and establish trust quickly with patients and families.
• Present and explain treatment plans in a confident, professional, and persuasive manner.
• Drive case acceptance by effectively addressing concerns, overcoming objections, and communicating value.
• Utilize strong interpersonal and communication skills to connect with patients and improve treatment conversion.
• Follow up with unscheduled treatment patients and re-engage opportunities into scheduled appointments.
• Discuss insurance benefits, financing options, and payment plans with confidence.
• Maintain a positive, energetic, and service-oriented attitude in a fast-paced environment.
• Collaborate closely with providers and office leadership to support patient care and office goals.

Skills

Sales experience

Customer service

Hospitality

Patient-facing

Communication

Closing skills

Goal-driven

Job description

West Coast Dental Administrative Services Llc is seeking a Dental Treatment Coordinator in Corona, CA to drive case acceptance and deliver an exceptional patient experience. This full-time role blends sales, hospitality, and patient education to help patients understand treatment value while supporting office growth.

Ideal candidates will have strong communication, a confident, people-focused approach, and a track record in customer service or sales in a fast-paced dental or healthcare