Patient Experience & Transport Specialist

Hospitality Health Er; Tyler (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Night shift differential pay

401(k) with company match

Additional benefits available for full

Job summary

Hospitality Health ER in Tyler, TX is seeking a Patient Facilitator to ensure a smooth, welcoming experience for guests and families while supporting the care team.

The ideal candidate helps with transportation, room readiness, organization, and daily facility support, with a hospitality-minded approach and strong communication skills. Night shifts and on-call availability are considered in scheduling.

Qualifications

• High School Diploma or GED.
• Current, unrestricted driver’s license.
• 1+ year of experience as a Transporter, CNA, EMT, Medical Assistant, Home Health Aide, or in a similar support role.
• Strong communication and customer service skills.
• Dependable, organized, and comfortable working in a fast-paced environment.
• A hospitality-minded approach with a genuine desire to help others.
• Ability to read, write, and communicate effectively in English.

Responsibilities

• Safely transport guests throughout the facility using wheelchairs, stretchers, and beds.
• Assist guests with entering and exiting vehicles and moving between designated areas.
• Provide a welcoming, respectful, and supportive experience to guests and their families.
• Clean and sanitize transportation equipment after each use.
• Transport lab specimens, equipment, supplies, and other items throughout the facility.
• Keep rooms, common areas, nursing stations, and workspaces stocked, clean, and organized.
• Verify appropriate identification before transportation.
• Communicate effectively with nurses, physicians, and team members to help maintain an efficient experience.
• Assist with room turnovers and general facility upkeep.
• Step in wherever needed to support the team and maintain a positive guest experience.

Skills

Communication

Customer service

Organization

Hospitality mindset

Team collaboration

Night shift

English proficiency

Education

High School Diploma or GED

Job description

Hospitality Health ER in Tyler, TX is seeking a Patient Facilitator to ensure a smooth, welcoming experience for guests and families while supporting the care team.

The ideal candidate helps with transportation, room readiness, organization, and daily facility support, with a hospitality-minded approach and strong communication skills. Night shifts and on-call availability are considered in scheduling.