Patient Experience Training & Service Excellence Lead

The Rector & Visitors of the University of Virginia; Charlottesville (VA); On-site; USD 43,615 - 53,308; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid Time Off

Retirement savings

Certification and education support

Job summary

A prestigious academic institution seeks a Training and Service Excellence Specialist to enhance patient care through targeted training initiatives for frontline staff. This role is pivotal in promoting exceptional patient experiences, requiring a solid background in hospitality, training, and project management. Responsibilities include designing training programs, monitoring service interactions, and collaborating with leaders to meet service standards. Applicants should have a Bachelor's degree and three years of experience, valuing a commitment to continuous improvement in a healthcare environment.

Qualifications

• Bachelor's degree or higher; experience may substitute for degree in some cases.
• Three years of experience in a relevant field.
• No licensure required.

Responsibilities

• Design and deliver onboarding and ongoing training programs.
• Develop training materials and assess training needs.
• Monitor service interactions and provide coaching.
• Participate in projects focused on patient satisfaction.

Skills

Hospitality background

Training

Project management

Customer service

Process optimization

Education

Bachelor's degree

Job description

A prestigious academic institution seeks a Training and Service Excellence Specialist to enhance patient care through targeted training initiatives for frontline staff. This role is pivotal in promoting exceptional patient experiences, requiring a solid background in hospitality, training, and project management. Responsibilities include designing training programs, monitoring service interactions, and collaborating with leaders to meet service standards. Applicants should have a Bachelor's degree and three years of experience, valuing a commitment to continuous improvement in a healthcare environment.