Patient Experience Supervisor & Advocate (Onsite)

University of Alabama at Birmingham; Cooper (TX); Presencial; USD 64.000 - 104.000; Jornada completa

Descripción de la vacante

Cooper Green Mercy Health Services seeks a Patient Experience Supervisor to lead patient advocacy and experience initiatives on site. Reporting to the Group Practice Manager, you will develop and evaluate programs that enhance satisfaction, engagement, and service excellence across the organization.

You will oversee patient concerns from in-person and phone channels, driving timely investigations and resolutions.

Formación

• Bachelor’s degree in a related field is required.
• 2+ years in healthcare, patient experience, patient advocacy, customer service, or operations with patient interaction.
• Strong leadership, communication, and organizational skills.
• Knowledge of healthcare operations and service-excellence practices.

Responsabilidades

• Lead patient experience and patient advocacy programs as department leader.
• Develop, implement, and monitor initiatives to enhance patient satisfaction and service excellence.
• Collaborate with clinical and administrative leaders to identify trends and drive improvements.
• Provide coaching and guidance on patient experience best practices.
• Oversee intake, investigation, and resolution of patient concerns with timely escalation and resolution.

Conocimientos

Leadership

Communication

Interpersonal skills

Conflict resolution

Relationship-building

Analytical thinking

Problem solving

Confidentiality

Microsoft Office

EHR systems

Educación

Bachelor’s degree in Healthcare Administration, Business Administration, Public Health, Communications, or related field

Herramientas

EHR systems

Microsoft Office

Descripción del empleo

Cooper Green Mercy Health Services seeks a Patient Experience Supervisor to lead patient advocacy and experience initiatives on site. Reporting to the Group Practice Manager, you will develop and evaluate programs that enhance satisfaction, engagement, and service excellence across the organization.

You will oversee patient concerns from in-person and phone channels, driving timely investigations and resolutions.