Patient Experience Leader & Advocate (Onsite)

UAB group; Birmingham (AL); In loco; USD 64.000 - 104.000; Tempo pieno

Descrizione del lavoro

Cooper Green Mercy Health Services seeks a Patient Experience Supervisor to lead patient advocacy initiatives and drive service excellence. The role reports to the Group Practice Manager and guides programs that enhance satisfaction, engagement, and trust.

The successful candidate will oversee intake, investigation, and resolution of patient concerns, maintaining timely responses and regulatory compliance while partnering with clinical and operational leaders to foster a culture of

Competenze

• Bachelor’s degree in Healthcare Administration, Business Administration, Public Health, Communications, or a related field required.
• Strong leadership, communication, interpersonal, conflict resolution, and relationship-building skills.
• Proficiency with Microsoft Office and healthcare software platforms (EHR).

Mansioni

• Lead patient experience programs as department leader and SME.
• Develop and monitor initiatives to improve patient satisfaction and service excellence.
• Collaborate with clinical, operational, and administrative leaders to identify trends and implement improvements.
• Coach leaders and staff on patient experience best practices and customer-centered care.
• Analyze patient feedback, complaints, and satisfaction data to drive actions and improvements.
• Act as primary patient advocate, ensuring timely, professional responses to concerns.
• Oversee intake, investigation, documentation, and resolution of patient complaints.
• Educate staff on patient concerns, service recovery, and process improvements.
• Prepare reports, monitor trends, and present findings to leadership.
• Recruit and onboard patient representatives for the Patient Advisory Committee.
• Manage interpretation and translation services and compliance.

Conoscenze

Leadership

Communication

Interpersonal skills

Conflict resolution

Relationship-building

Microsoft Office

EHR systems

Formazione

Bachelor’s degree in Healthcare Administration / Business Administration / Public Health / Communications

Strumenti

Microsoft Office

EHR systems

Descrizione del lavoro

Cooper Green Mercy Health Services seeks a Patient Experience Supervisor to lead patient advocacy initiatives and drive service excellence. The role reports to the Group Practice Manager and guides programs that enhance satisfaction, engagement, and trust.

The successful candidate will oversee intake, investigation, and resolution of patient concerns, maintaining timely responses and regulatory compliance while partnering with clinical and operational leaders to foster a culture of