Patient Experience Strategy Architect

Genentech; South San Francisco (CA); Hybrid; USD 131,000 - 243,000; Full time

Benefits offered by this job

Benefits

Job summary

Genentech in South San Francisco is seeking a Patient Experience (PX) Business Designer to evaluate the commercial viability of patient experience concepts across our portfolio. You will translate concepts into rigorous financial models to assess cost structures, revenue potential, KPIs, and long-term viability.

Collaborate across Finance, DDA, RDT, Activation & Capabilities Enablement, and Experience Design to provide budget inputs and recommendations on scale, pivot, or sunset calls.

Qualifications

• Hold a Bachelor's degree in business, finance, or a related discipline.
• Bring 4-7 years of professional experience, preferably in a pharmaceutical, biotechnology, life sciences, or healthcare setting.
• Demonstrate strong financial modeling, value case development, and scenario/risk analysis capabilities.
• Possess strong presentation and executive communication skills with an ability to translate technical data into strategic insights.
• Show proven ability to connect patient outcomes and experience metrics directly to enterprise value and KPI frameworks.

Responsibilities

• Evaluate the commercial viability and financial scalability of patient experience concepts designed across our portfolio.
• Translate patient experience concepts into rigorous commercial and financial models to evaluate cost structures, revenue potential, KPIs, and long-term viability.
• Identify and articulate both financial and non-financial value drivers to guide design trade-off decisions.
• Quantify risks and sensitivity scenarios using discovery-driven planning to build phased investment models for future-state patient solutions.
• Inform the business architecture underpinning patient programs, including vendor strategy, funding models, and value realization tracking.
• Partner cross-functionally with Finance, DDA, RDT, Activation & Capabilities Enablement, Experience Design teams to provide budget inputs and recommendations on scale, pivot, or sunset calls.

Skills

Financial modeling

Value case development

Scenario/risk analysis

Executive communication

KPI framing

Education

Bachelor’s degree (business/finance)

MBA preferred

Job description

Genentech in South San Francisco is seeking a Patient Experience (PX) Business Designer to evaluate the commercial viability of patient experience concepts across our portfolio. You will translate concepts into rigorous financial models to assess cost structures, revenue potential, KPIs, and long-term viability.

Collaborate across Finance, DDA, RDT, Activation & Capabilities Enablement, and Experience Design to provide budget inputs and recommendations on scale, pivot, or sunset calls.