Patient Experience Strategy Partner

Genentech; South San Francisco (CA); Hybrid; USD 166,000 - 309,000; Full time

Job summary

Genentech in South San Francisco is seeking a Patient Experience Business Partner (PXBP) to serve as the primary strategic liaison within Patient Experience for assigned Therapeutic Areas. You will shape, triage, and elevate patient-related strategies and capabilities across the product lifecycle, translating TA strategy into PX requirements and briefs.

Collaborating with Access Partners and cross-functional teams, you will lead PX activities for new launches and pipeline assets, influencing

Qualifications

• Bachelor’s degree in a relevant discipline with 12+ years of professional industry experience in pharma/biotech.
• Deep understanding of at least one Therapeutic Area and patient access journey.
• Proven track record in strategic planning and cross-functional projects.
• Ability to influence senior leadership and drive alignment without direct authority.

Responsibilities

• Serve as the primary PX liaison for assigned Therapeutic Areas to shape and elevate patient experience strategies.
• Translate TA strategies into PX requirements and PX Strategy Briefs.
• Partner with Access Business Partners to integrate patient access barriers into plans.
• Lead PX activities for new product launches and pipeline assets.
• Influence CMG senior leaders by communicating PX value, insights and outcomes.
• Collaborate with Experience Design, DDA, and RDT to advocate for the patient journey.

Skills

Leadership

Communication

Strategic planning

Storytelling

Cross-functional collaboration

Education

Bachelor’s degree in a relevant discipline

Master’s degree or MBA (preferred)

Job description

Genentech in South San Francisco is seeking a Patient Experience Business Partner (PXBP) to serve as the primary strategic liaison within Patient Experience for assigned Therapeutic Areas. You will shape, triage, and elevate patient-related strategies and capabilities across the product lifecycle, translating TA strategy into PX requirements and briefs.

Collaborating with Access Partners and cross-functional teams, you will lead PX activities for new launches and pipeline assets, influencing