Hybrid Patient Experience Strategy Partner

Genentech; South San Francisco (CA); Hybrid; USD 166,000 - 309,000; Full time

Benefits offered by this job

Discretionary annual bonus

Job summary

Genentech, based in South San Francisco, seeks a Patient Experience Business Partner (PXBP) to shape patient‑related strategies across the product lifecycle. You will lead cross‑functional efforts to translate TA strategies into PX requirements and collaborate with Access to integrate patient access considerations into launch plans.

You will guide PX activities for new launches, influence senior CMG leaders, and work with Experience Design, DDA, and RDT to improve the patient journey and drive

Qualifications

• 12+ years of industry experience in pharma/biotech or related field.
• Proven track record in strategic planning and cross-functional project management.
• Strong leadership, storytelling, and communication skills with senior leadership buy-in.

Responsibilities

• Serve as the primary strategic liaison within Patient Experience for assigned Therapeutic Areas.
• Translate TA business strategies into actionable PX requirements and PX Strategy Briefs.
• Partner with Access Business Partners to integrate patient access barriers into plans.
• Lead PX activities for new product launches and pipeline assets.
• Influence CMG leaders by communicating the value and outcomes of PX priorities.
• Collaborate with Experience Design, DDA, and RDT to advocate for the patient journey.
• Share best practices with peer PXBPs and help align enterprise PX roadmap.

Skills

Strategic planning

Leadership

Communication

Influence without authority

Education

Bachelor’s degree

Job description

Genentech, based in South San Francisco, seeks a Patient Experience Business Partner (PXBP) to shape patient‑related strategies across the product lifecycle. You will lead cross‑functional efforts to translate TA strategies into PX requirements and collaborate with Access to integrate patient access considerations into launch plans.

You will guide PX activities for new launches, influence senior CMG leaders, and work with Experience Design, DDA, and RDT to improve the patient journey and drive