Patient Experience Strategy & Analytics Lead

Honest; United States; À distance; USD 116 000 - 138 000; Plein temps

Résumé du poste

Honest Health is transforming primary care with a patient-centered approach. The Sr. Manager, Patient Experience will lead CAHPS administration, analyze feedback, and deliver actionable insights to partners and CMS programs.

You will collaborate across Quality, Analytics, and operations to ensure accurate reporting, timely surveys, and effective measurement that drives improvements in patient experience and partner success.

Qualifications

• Bachelor's degree or equivalent in a healthcare/analytic field.
• 5+ years in patient experience, healthcare quality, analytics, surveys, or performance improvement.
• Experience with CAHPS, Medicare Advantage, ACO REACH, MSSP, MIPS or value-based care programs.
• Advanced Excel and PowerPoint with executive-level reporting.
• Strong presentation skills delivering data insights to external audiences.
• Ability to translate complex data into actionable recommendations.
• Strong written and verbal communication skills.
• Experience with survey vendors or patient feedback platforms helpful.
• Occasional travel may be required.

Responsabilités

• Serve as primary owner for CAHPS administration across programs.
• Lead survey administration, measurement, and performance monitoring.
• Manage CAHPS operations, vendor coordination, and timelines.
• Develop recurring reports, dashboards, scorecards, and exec packages.
• Analyze CAHPS and feedback data to identify trends and insights.
• Own patient experience reporting ensuring accuracy and timeliness.
• Support creation of improvement resources and actionable tools.
• Collaborate cross-functionally to monitor performance and outcomes.
• Communicate performance and insights to external partners and leadership.
• Perform other related responsibilities as assigned.

Connaissances

Analytical thinking

Project management

Organizational skills

Excel

PowerPoint

Presentation skills

Data storytelling

Communication

Survey administration

Healthcare analytics

Formation

Bachelor's degree in Healthcare Administration, Public Health, Business, Analytics, or a related field

Outils

CAHPS platforms

Description du poste

Honest Health is transforming primary care with a patient-centered approach. The Sr. Manager, Patient Experience will lead CAHPS administration, analyze feedback, and deliver actionable insights to partners and CMS programs.

You will collaborate across Quality, Analytics, and operations to ensure accurate reporting, timely surveys, and effective measurement that drives improvements in patient experience and partner success.